Sr Operations Control Manager - Global Operations

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. Were devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Manages a major operations segment or multiple operations units of a similar nature for a site, regions or product line to support compliance within the company's functional operations area . Functions managed are typically complex, directed by internal bank policies and require adherence to regulatory and compliance requirements which can involve high $ penalties and fines for non-compliance. Executes against regulatory, BSA/anti-money laundering, and economic sanctions compliance practices relevant to the manager's area of responsibility. Develops a positive and trusting relationship with key business leaders. As guided by executive leadership, develops and maintains relationships with counterparts in other financial institutions, associations and regulatory officials ensuring proper communication of compliance of company and regulatory policies relevant to the manager's specific area of responsibility. Supports accountability for compliance elements of the Risk Framework, maintaining appropriate oversight of operations and vendor performance. Maintains the culture of compliance and supports the identification, escalation and timely mitigation of compliance risks. Applies knowledge and expertise to influence business managers and peers to ensure enforcement of compliance programs, balancing operational strategy within area of responsibility. May lead/coach projects or be involved in a variety of larger LOB projects. Responsible for budget/expense management, reporting and forecasting for Ares managed. Awareness of Six Sigma/Lean practices and change management preferred. Directly manages 4-8 employees that are typically subordinate supervisors or exempt specialists. Scope of management typically has 8-250 associates that may cover multiple shift/sites. Bachelor's degree or 8-10 years of Operations/compliance experience preferred, including 3-6 years supervisory experience.

Line of Business Job Description:

The Global Credit, AML, Onboarding Organization is a central control function which governs, facilitates, and oversees the end-to-end AML program across all GB & GM businesses and jurisdictions globally and manage AML risks by implementing and executing processes and controls.

The High-Risk Detection Group is part of AML Operations supporting Global Banking (GB), Global Markets (GM), Consumer & Small Businesses LOBs with responsibility to detect high risk within the business scope through ongoing monitoring and due diligence. This is managed through 4 Functional teams: AML Screening, Periodic Transaction Monitoring, Enhanced Client Diligence and Sanctions Monitoring. This role is to lead one of our regional teams who manage the Client and Party Screening processes based in AMRS.

Responsibilities:

• Managing our enterprise screening processes including working alongside the local and international leaders where we employ a follow the sun model
• Leading a team where you will have responsibilities for managing and developing a team who work across locations in the US
• Provide regular reporting to senior leadership on status and ongoing management of enterprise screening
• Taking part in or responding to queries for Audits and Exams where necessary
• Operationalizing policies and standards on the back of regulatory changes

Managerial Responsibilities:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Diversity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company D&I goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Qualifications:

• Global large-Scale operations management experience
• AML or Compliance experience including interpretation and operationalizing of requirements
• Strong executive presence and communication skills
• Working knowledge of Consumer and Banking & Global Markets products and/or Regulation based Ops processes and/or high volume
• Ability to manage team across different sites and locations; direct and matrix reporting environment.
• Ability to manage multiple and competing priorities; Execution-oriented with ability to quickly organize work and execute with speed
• Detail-oriented, while still being able to see the big picture; quickly makes connections and thinks enterprise
• Organizationally savvy and strong influence skills; can work across organizational lines and regions to gain consensus and buy-in from senior stakeholders; leverages relationships to influence outcomes and drive decisions
• Ability to partner with, establish credibility with and influence internal and external key stakeholders in a heavily matrixed environment
• Strategic Planning and Implementation experience

Desired Qualifications:

• Working knowledge of GB, GM, Consumer and Small Business products and/or Regulation based Ops processes
• Process improvement and six-sigma and/or data analysis experience with knowledge of using associated tooling
• Existing working relationships with key regulators (EMEA, US, APAC based)

Skills:

• Customer and Client Focus
• Interpret Relevant Laws, Rules, and Regulations
• Investigation Management
• Oral Communications
• Quality Assurance
• Decision Making
• Drives Engagement
• Influence
• Performance Management
• Relationship Building
• Analytical Thinking
• Collaboration
• Critical Thinking
• Innovative Thinking
• Problem Solving

Shift:

Hours Per Week: