Expert IT Site Management

Our people are our success. As one of us, you will contribute to engineering excellence for the high-tech markets of the future, including semiconductors, batteries, pharmaceuticals, biotechnology, and data centers. At Exyte, you will be part of a global community of challenge seekers who are ambitious and passionate about innovation. Together, we will build on our company's long history and keep on leading the way to a better world.

The Site Manager US works as an IT quality manager for the
construction- and office - sites in his/her region. The job
holder is responsible for planning, coordination and tracking
the delivery for all necessary IT equipment and fulfilment of
services for a site. The role is responsible for managing the
IT service delivery on site in time and quality needed in the
build of the IT setup as well as during the operations. The
role is part of Infrastructure.

The information contained in this job description is
intended to describe the essential job functions required of
those assigned to this job. It is not intended to be an
exhaustive list of all responsibilities, duties, knowledge,
skills, and abilities needed to perform the job. Please note
that management retains the right to assign or reassign duties
and responsibilities to this job at any time. The ability to
competently perform all the essential duties of the position,
with or without reasonable accommodation, demonstrated
commitment to effective customer service delivery, integrity,
and the ability to work productively as a member of a team or
work group are basic requirements of all positions at Exyte
Group.

• Planning, forecasting and coordination of site setup
  infrastructure, changes, moves and decommissioning.
  
• Managing the quality of IT services provided for sites
  
• Manage the relationship and ensure communication between
  the site responsible from business and the Corporate IT
  
• Supporting continues improvement of the service delivery
  and operational support for construction sites
  
• Gather requirements on the IT technical setup of the site
  
• Support IT Business Partner in consulting businesses with
  regards to documentation of business requirements for an
  IT-Demand
  
• Part of the global IT Demand Management process: ensuring
  that all requirements of the site are either assigned to the
  corporate IT delivery via a demand or as service requests
  
• Forecasting and planning of the installation with respect
  to lead times and resource planning
  
• Implementation of IT services and solutions based on agreed
  corporate IT standards
  
• Coordination of the installation and tracking of the
  progress
  
• Manage the overall quality of the setup and coordinate
  solution of any issues
  
• Regular communication to both, the business and the IT
  delivery units / products - including external parties
  
• Act as the interface between the site in the region and IT
  
• Manage complaints and escalations from the sites
  
• Keeping informed about the current service delivery quality
  for the sites, based on feedback by the sites or KPI reports by
  the service delivery
  

• 3+ years relevant experience as an Account Manager or
  Project Manager in an international and fast changing, change
  driven environments, involving experience in dealing with
  senior levels
  
• University degree in computer science,
  information-technology, engineering, (e .g. Bachelor) or
  equivalent is required
  
• Experience with standard IT Operations frameworks (e.g.,
  ITIL)
  
• Very good understanding of Corporate IT Demand Management
  process and Corporate IT Service Delivery
  
• Problem analysis & Resolving Skills
  
• Very good Communication Skills towards business and IT
  
• Experienced in Matrix organizations
  
• Intercultural competencies with strong experience in
  international collaboration
  
• Willingness to travel (required for site support, up to an
  average of 80%)
  
• Broad knowledge about current IT infrastructure solutions
  from Network to Cloud to Client and Microsoft M365 required.
  
• Proven track record of IT management of larger sites
  (500users+) embedded in an enterprise grade company
  
• Travel 50% throughout the region and globally
  

Non-Solicitation: We are not currently
accepting third-party agency candidates for this position. Any
agency candidate submitted to any employee of Exyte may be
contacted by Exyte without obligation to the third party
agency.