Customer Service Representative

Build Your Career. Build America's Future.

Vulcan Materials Company is the nation's largest producer of construction aggregates and a major producer of aggregates-based construction materials including asphalt and ready-mixed concrete. When you join Vulcan, it's more than starting an exciting career - you get to make a difference for millions of people every day across the country.

When you join Vulcan, you join a dynamic culture in which career development is encouraged, excellence is rewarded, and diversity is valued. No matter the role or the location across the country, every member of the Vulcan team lives through the Vulcan Way: doing the right thing, the right way, at the right time.

We're Coming Back Together To Be Together

100% In Office

At Vulcan Materials, we believe that the heart of our success lies in the strength of our engagement, our connection, and our commitment to developing our people. We are excited to restore the collaborative in-person environment that fuels our innovation and growth. This move is not just about being physically present; it's about reigniting the spirit that comes from face-to-face interactions, fostering a collaborative, inclusive culture where every voice is heard and everyone thrives.

What You'll Do:

Respond to Customer Inquiries. Interact with customers on the phone and satisfy their requests for concrete, including type, color, and timing. When appropriate, ensure customers are aware of the value added products we offer.

Input and Update Concrete Orders. Input concrete orders. Communicate order delivery date and time with customers, including mix requirements, color, add-mixtures, charges, and delivery location. Input and change orders in a timely manner. Inform the Production Manager or department manager of special instructions or if special materials are needed with any given order.

Verify Orders. Ensure that the customer understands all relevant company policies and terms of sale, including "will calls", ordered yards versus actual yards, stand-by, overtime, Saturday charges, and short load charges.

Additional Responsibilities. Other duties as assigned.

Skills You'll Need:

Education. Must have a high school diploma or GED.

Experience. Must have a minimum of 3 years experience in customer service.

Functional Knowledge. Must have knowledge of products, concepts, practices, and procedures.

Technology Skills. Must be proficient with Microsoft Word and Excel.

Language Skills. English/Spanish bilingual is preferred.

What You'll Like About Us:

Great Company Culture. Our people share a competitive drive for excellence in an environment of trust, teamwork, open-mindedness, and communication.

Safe. We are an industry leader in health and safety standards. We are committed to creating a safe work environment and protecting all employees and customers.

Meaningful Work. What sets us apart is the work we do impacts daily lives - and every employee contributes. Our aggregates produced are used to build roads, schools, hospitals, airports, and housing throughout the United States.

Health Benefits. Medical, Dental, Vision programs, plus much more.

Rest and Relaxation. Paid vacation, personal floating days, and paid holidays.

Prepare for the Future. 401(k) with company match and contribution.

Training and Development. We see our development programs, and helping our employees meet their goals, as a key part of our business.

Salary Range. The base salary range for this role is between $65,000 - $80,000 annual salary. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate's compensation, we consider a number of factors, including skillset, experience, job scope, and current market data.

Vulcan Materials Company is committed to employing a diverse workforce. You will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. You also have the right to be free from discrimination for medical needs arising from pregnancy, childbirth, or related medical conditions.

NOTICE TO TEMPORARY STAFFING AGENCIES, PLACEMENT SERVICES AND PROFESSIONAL RECRUITERS

Vulcan Materials Company has an internal recruiting department. Please review our policy as it relates to the use of temporary staffing agencies, placement services and professional recruiters.