Requires scheduled on-call availability.
Supervises Others: No
Essential Functions and Responsibilities
- Resolves escalated service desk tickets and customer reported problems
- Troubleshoots and returns technology to service within discipline
- Manages and performs personal daily activities and multiple intermediate-level projects under the discipline of defined business processes
- Identifies and analyzes intermediate-level problems; distinguishes between relevant and irrelevant information to make logical decisions; provides solutions to problems
- Designs and implements technology within the discipline
- Recommends and implements changes to improve operational efficiencies
- Works with peers and customers to achieve long-term solutions for a variety of agency technology needs
- Plans daily work and participates in ongoing technical projects
- Regular and reliable attendance is required as an essential function of the position
- This position is considered essential and, in the event of an emergency or natural disaster, will be required to report to work
- Participates in Sheriff's Office recruitment and community relations activities as directed
- This list is not intended to be all-inclusive and you may not be responsible for every item listed. The employer reserves the right to assign additional functions and responsibilities as necessary
* Proficiency in manipulation of Cisco IOS, understanding of the IOS command line interface, packet sniffers and other network toolsets.
* Network systems (LAN/WAN/Security) administration, monitoring, automation, incident management/troubleshooting, tracking and coordination, and reporting (e.g., performance, problem, change capacity)
* Proficient knowledge of TCP/IP, DNS, DHCP, QOS, VOIP, RIP, EIGRP, OSPF, BGP, IPsec, SSL VPN, Multicast, Spanning Tree and other Internet protocols
* Proficient at configuring, implementing, and monitoring layer 2 and layer 3 network equipment (Primarily Cisco) to support an enterprise network more than 300 switches/routers/firewalls and thousands of endpoint devices.
* Proficient knowledge in Cisco Wireless APs/controllers, Cisco ISE, and Palo Alto firewalls preferred
* CCNA or equivalent knowledge required.
* Must be able to acquire FCIC/NCIC certification (provided after employment)
* Or equivalent combination of education and experience
* Additional qualifications as identified by the assignment
* Must possess a valid Florida driver's license
Qualifications
- Graduation from an accredited college or university with a Bachelor's Degree in Information Technology, Computer Science, Computer Technology, or related field
- Three (3) years related experience in information technology specific to the assigned discipline (i.e. application development, database administration, etc.) that includes customer service
- Or equivalent combination of education and experience
- Additional qualifications as identified by the assignment
- Must possess a valid Florida driver's license
- Consideration for this position requires a credit check
Knowledge, Skills, and Abilities
- Knowledge of standard office practices, procedures, policies, personal computers, operating systems and related software applications
- Skilled in managing personal daily activities and small to medium sized projects for self and others
- Skilled in use and application of reference materials to research and solve problems
- Skilled in the application of theory in resolving problems
- Skilled in applying new technologies, soft skills and procedures
- Ability to mentor teammates, lead teams, and facilitate groups to achieve success with others
- Ability to prepare and deliver effective presentations at various levels
- Ability to use diplomacy in dealing with difficult customers and delivery of services
- Ability to facilitate and foster open communication and cooperation within the organization and with customers groups in a team environment
- Ability to communicate effectively, both orally and in writing, with peers and others
- Ability to communicate with tact, patience and courtesy at all levels of the organization
- Ability to assist personnel with training of new technologies
- Ability to establish and maintain effective work relationships, both inside and outside of the division
- Ability to self-develop relevant job-related skill(s) for current role and partner with management on training plans and career path opportunities
- Ability to understand and follow specific instructions, priorities, policies and procedures
- Ability to identify, to take ownership of, and to troubleshoot and solve problems
- Ability to perform all functions of the job classification without posing a direct threat to the health or safety of other individuals in the workplace
Physical Abilities
The physical abilities listed below are estimates of time spent during a typical work day to perform essential functions and responsibilities. Members in this position may be required to:
- Sit up to 7 hours per day
- Stand up to 1 hour per day
- Drive up to 1 hour per day
- Walk up to 1 hour per day
- Occasionally lift up to 25 lbs.
- Occasionally bend, squat, reach, kneel and twist
Applicants must be tobacco/nicotine free for six months prior to submitting application and during length of employment.
The Pinellas County Sheriff's Office strives to provide our employees with the best benefits possible. Some of the benefits are Annual Leave (120 hours), Health Insurance, Wellness Incentives, and Education Assistance Program.
The Pinellas County Sheriff's Office is an EEO/ADA employer and is committed to being a drug free workplace.
TO APPLY FOR THIS POSITION, VISIT OUR WEBSITE:
www.pcsoweb.com/careers
Any questions can be directed to
Human Resources at 727-582-6208 or
employment@pcsonet.com
|
Pinellas County Sheriff's Office
$72,956.00 - $105,786.00 / yr
Nov 24, 2024