Service Coordinator - Housing and Urban Development

LSS of WI & Upper MI is currently seeking a Service Coordinator to serve our tenants in the Tomahawk, WI area! The role is based in Tomahawk and will require travel around the area supporting the needs of residents in the community.

Our program is designed to promote and support self-sufficiency of individuals residing in properties, facilitating a variety of support services within the residential community. Our role as Service Coordinators is to connect residents with services in the community with the goal of reducing early admission to nursing homes or assisted living programs, promote independence, and help our clients stay independent for as long as possible.

This a part-time opportunity at 20 hours per week. The role requires weekly travel to Tomahawk and Rhinelander and monthly travel to Minocqua and Ashland. An additional site is anticipated to be added in 2025 in Forest County.

Essential Duties and Responsibilities:

Under the direction of the Program Supervisor, the Service Coordinator HUD provides information and referrals to community connections to tenants following guidelines, as defined in the HUD Housing Handbook Section 202, who need supportive community services to maintain self-sufficiency.

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Provide general informal case management, including intake, and referral services to all tenants needing such assistance when from case management is not available.
• Assessment of health, psychological and social needs. Development of an individually tailored case plan for services and periodic reassessment of the tenant's situation.
• Establishes linkages with all agencies and service providers in the community: shops around to determine/develop the best "deals" in service pricing to assure individualized, flexible and creative services for the involved tenant(s).
• Sets up a directory of providers for use by both project staff and tenants.
• Refers and links the tenants of the project to service providers in the general community; these are for example, case management, personal assistance, homemaker, meals on wheels, transportation, counseling, occasional visiting nurse, preventative health screening/wellness and legal advocacy.
• Educates tenants on service availability, application procedures, client rights, etc. providing advocacy as appropriate.
• May develop case plans in coordination with assessment services in community.
• Monitors the ongoing provision of services from community agencies and keeps the case management and provider agency current with the progress of the individual.
• May set up volunteer support programs with service organization in the community.
• Helps other tenants build informal support networks with other residents, family and friends.
• May provide training to project tenants in the obligation of tenancy or coordinate such training.
• May educate other staff on the management team on issues relating to aging in place and service coordination, to help them better work with and assist the tenants.
• Presents workshops or informative sessions to tenants on subject of tenant interest.
• Demonstrate the ability to work with tenants, the agency and the community in a positive manner as well as the ability to work independently.
• Performs other duties as assigned.

PERKS:

• Mileage reimbursement
• Paid Time Off
• LSS makes annual raises a priority for employees
• Employee Assistance Program
• Service Awards and Recognition

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Upon offer, candidates must successfully complete the necessary background, caregiver, medical and any other checks required, according to program requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

Bachelor's degree in social work, sociology, psychology or related field or an equivalent combination of education and/or experience is required with at least 3 years' of related experience, to include experience working with the older adult population. Working knowledge of supportive services and other resources for older adults and/or persons with disabilities is strongly preferred.

CERTIFICATES, LICENSES, REGISTRATIONS:

The incumbent of this position must have a valid driver's license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements.

LANGUAGE SKILLS:

Ability to communicate both in verbal and written format, effectively and efficiently in job. Ability to read, write, analyze, and interpret to complete all required intervention and goal process documentation by established timeframes. Must write progress reports and clearly communicate to external customers the effectiveness of services. Ability to document in neat, legible, accurate, and objective and consistently reflect the services provided.

COMPUTER SKILLS/TECHNOLOGY:

Working knowledge of computers to allow employee to access computer systems and applications to complete timecards, read and respond to email, and complete required on-line training.

PHYSICAL DEMANDS/WORK ENVIRONMENT:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to frequent bending/stooping, crouching, kneeling and crawling.

The incumbent of this position works in an air-conditioned, office environment. The noise level in the work environment is usually moderate. May occasionally be exposed to chemical fumes such as paint and carpet cleaning. May enter client's apartment and be exposed to smoke and common house hold allergens such as dust, mildew and pets. The incumbent may also be exposed to outdoor weather conditions when traveling on company business.

The above is not an all-encompassing statement of duties, responsibilities and requirements for this position.

TRAVEL: Day to day travel is required.

LSS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by federal, state or local law.