Conference Planner, Exhibitor Operations & Content

Role Purpose

To support global Exhibitor Operations and Client Success in portal related activities including creation, quality assurance checks, and troubleshooting. Also, playing a key role as a strategic partner identifying and driving enhancements and solutions to business gaps.

Primary Responsibilities

• Collaborate with Global Exhibitor Operations and Client Success Partner teams on daily, weekly and long-term strategic projects.

• Respond to internal team questions, troubleshooting items and issues in a timely manner

• Manage the exhibitor content experience within the exhibitor portals for our global conference portfolio

• Review exhibitor content results across the portfolios to ensure attendee and exhibitor as well as internal team feedback is the primary priority for enhancements

• Work with technical teams and exhibitor operations partners on improvements, troubleshooting and testing for within our various platforms (i.e Conference Navigator and Rainfocus platforms), as well as assist to track enhancements

• Evaluate new trends and assist in managing processes within the business to ensure team is meeting expectations of our internal partners

• Expectation to provide conference support and some travel to support in-person conferences in an operations capacity

• Willingness to travel up to 15-20% per year supporting Gartner Conferences

Expected Results

• Build and maintain excellent working relationships with internal partners

• Engagement and effective communication with suppliers

• Managing multiple projects while maintaining timely communications

• Flawless client experience

• Exceptional operational efficiency

• Solution oriented focus on business unit requests

Key Contacts

• Exhibitor Operations team

• Client Success Partner team

• Conference Information Technology team

• Content team

• Conference Business Solutions team

• 3rd party suppliers

Education

• Bachelor's degree required (event experience a plus)

Professional Experience

• 2-3 years of work experience

• Customer service experience

• Technical project management experience

Key Competencies/ Knowledge, Skills & Abilities

• Strong understanding of technology and ability to work in different platforms

• Ability to maintain detailed documentation of projects in a timely manner

• Exceptional critical thinking and customer service skills

• Excellent communication skills, both written and verbal that will provide the ability to communicate effectively with clients and internal colleagues at all levels

• Effective at building relationships with internal and external clients

• Excellent organizational skills and an ability to work well under pressure and meet deadlines

• Effective collaboration with colleagues in different time zones

• Ability to travel

• Ability to successfully work through challenges to resolution

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Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

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