Testing Coordinator, Student Accessibility Center

• Oversees the day-to-day testing operations and accommodation for students with disabilities for the Student Accessibility Center at three campuses: Lake Shore Campus, Water Tower Campus, and Health Sciences Campus.
• Works with Director to develop and update services, policies, and procedures for testing operations and case management technology platform (Symplicity Accommodate).
• Trains, mentors, schedules and directs the work of proctors, graduate student workers, and final exam staff volunteers.
• Oversees all final exam week logistics including but not limited to room reservations, materials, communications to students, faculty, volunteers and Accommodate set-up.
• Receives and schedules exam, test, and quiz requests through Accommodate, while maintaining security of tests and materials and the academic integrity of the testing operation.
• Works closely with Accessibility Specialists to ensure students receive proper accommodations during assessments.
• Responsible for overall compliance and academic integrity of the Testing Center in conjunction with SAC staff.
• Reviews exam, test, or quiz requests for scheduling and administration purposes.
• Utilizes Accommodate to secure tests and collect instructions for test administration or contacts faculty when additional information is needed. Confirms testing instructions, materials allowed, accommodations, and disposition of completed exams.
• Responds to faculty and staff inquiries regarding accommodated exams, tests, and quizzes.
• Is able to use and assist students with assistive technology such as JAWS, Kurzweil, Dragon Naturally Speaking, etc. during exams.
• Documents and collects statistical data and prepares detailed reports regarding exam, test, or quiz activity and administration.
• Earns certification to proctor specialized testing as needed.
• Provides excellent customer service to students, faculty, and staff.
• Participates in university-wide and in Student Academic Services signature programs, events, and activities, including but not limited to: Orientation, New Student Convocation, finals week proctoring, Undergraduate Admission open houses, Commencement, and student celebrations.
• Performs other duties as assigned.

• Bachelor's degree and one-to-two years of related work experience required; combination of comparable work and education experiences may be considered.
• Strong organizational skills and effective verbal and written communication skills required.
• Must be self-motivated with the ability to multi-task and work cooperatively in a team environment.
• Exceptional attention to detail, accuracy, sound judgment, and ability to maintain confidentiality.
• Strong interpersonal skills and ability to engage with faculty/staff and students with care and professionalism.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

Diversity, Equity, and Inclusion