Director Of Quality

Come join a team where People make the difference! As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent.

Position Key Accountabilities:

• Mentor and Coach Quality Manager and Field Service Manager.
• Responsible for planning, implementing and maintaining formal quality systems at AMST.
• Collaborate with Sales, Operations, Engineering and Customer Service departments to measure and improve customer satisfaction and service, by implementing strategies that reduce cost and enhance brand image. This may include extended warranty programs, Customer Service expansion and other customer centric initiatives.
• Implement sound business leadership with P&L responsibility for soft-segmented Field Service Department.
• Implement "Operations Excellence" processes for Field Service operations growth, while minimizing overhead costs.
• Analyze the needs of specific departments.
• Establish, maintain, and improve process systems to assure compliance with design standards.
• Track and manage customer complaints that are escalated from either sales or customer service and engage all necessary departments to achieve the best resolution.
• Support the organization's continuous improvement initiatives, by participating in implementing systems used to assure CI gains are built into standard work procedures, while assuring that gains are not lost over time.
• Monitor, measure, and set strategies to reduce warranty and internal rework, and to provide a superior customer service experience, while taking proactive steps to maintain internal positive attitudes so that customer receives a positive experience.
• Lead the identification of training gaps and design programs for improvement necessary for exceptional quality and delivery performance.
• Set strategies to audit, qualify and approve vendors, coordinate vendor correction actions and assure adherence to AMST and industry standards.
• Oversee the development and implementation of companywide initiatives that improve customer relations and brand loyalty.
• Identify customer needs, respond to customer queriers, and collaborate with internal departments to develop better business practices that optimize customer services and brand awareness.
• Align customer experience strategies with marketing initiatives, as well as informing customers about manufacturing status and available services.

Qualifications:

• Fifteen plus years of progressively responsible experience managing all aspects of manufacturing quality system management.
• BA/BS Degree in related field preferred
• Proven leadership in identifying, defining and promoting quality systems and process control throughout the business organizations.
• Excellent project management skills with the ability to lead multiple concurrent projects.
• Able to remain highly flexible to constantly changing conditions while moving forward toward long-term goals. Must be adaptable to moving priorities, business and technical needs.
• Strong interpersonal and communications skills, flexibility, ability to plan and organize, responsiveness, creativity. Ability to communicate technical concepts to technical and non-technical audiences; solid writing skills.
• Proven strong interpersonal skills while dealing with customers. Demonstrated ability to deescalate emotions to resolve problems.
• Exceptional interpersonal skills and a client-centered approach.
• Superb communication, collaboration, and problem-solving skills.
• Analytical skills to properly assess data and determine root causes. Identify trends and patterns in data and information.

Targeted Annualized Compensation: $130,000 - $140,000
Benefits: Life, LTD, STD, Medical, Dental, and Vision insurance, 401k matching.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.