Manager, Professional Services Project Management

MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere-on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it's no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

MongoDB Professional Services exists to support the development of our customers' vision, accelerate customers' time to value, and drive a multitude of customer adoption scenarios - from building new solutions to modernizing legacy applications or migrating to cloud. Our consulting solutions ensure that organizations get the best out of MongoDB.

As a Manager, Project Management, you will help us take our business to the next level of scale and excellence in delivery and governance. You will have an abundant opportunity to meaningfully impact the growth of our business by developing and growing a high-performance team of technical project managers.

This role can be based out of our Chicago office or remotely in North America.

We're looking for a services delivery leader possessing a growth mindset and excellent communication skills.

• 10+ years of relevant professional experience in project and/or delivery management; university degree preferred
• Agile mindset with an understanding of SCRUM & Kanban processes
• Successful track record leading, managing and growing a team
• Demonstrated ability to manage delivery escalations, focused on increasing customer and internal stakeholder satisfaction
• Considerable experience with relationship building with internal and external stakeholders
• Excellent analytical skills with an appreciation for rigor and objectivity
• Familiarity with enterprise-scale customers, project management methodologies and deployment/operational considerations
• Extensive experience in collaborating with business owners to determine needs for addressing their growth and potential
• At ease operating in a dynamic, fast growing team, able to be self-sufficient with a can-do attitude and ready to make yourself accountable

• Experience as a SCRUM master
• Experience in managing projects with a high degree of uncertainty (research and innovation)
• Experience in delivering software development projects (ideally modernization of a legacy application)
• Experience with JIRA / Project tools

As a team leader within the MongoDB Professional Services organization, you will:

• Be responsible for successful execution of the territory project portfolio with the focus on customer success and MongoDB growth
• Provide oversight for the regional project portfolio
• Be responsible for continuous professional development of a geographically distributed project delivery team, building ever-improving professional services professionals
• Set up individual, sustainable development plans based on the skills assessment
• Collaborate with other functions across the company, contribute to global Professional Services business strategies, development and execution
• Maintain excellent CSAT
• Be willing to "roll-up sleeves" and contribute to execution and improvements across the business as needed
• Aggressively maintain a robust recruiting pipeline, attracting the highest quality talent in the industry to support excellence and rapid growth

• Growing and maintaining required delivery capacity and utilization for delivery teams
• Growing and maintaining required revenue targets for your delivery business owners
• On-target hiring & on-time ramping of top quality talent for your region
• Continuously cultivate the breadth and depth of our MongoDB values
• Contribute to the growth and evolution of the capability of MongoDB Professional Services
• Responsible for accelerating consumption of the project backlog
• Continuously reviewing existing processes, identifying inefficiencies, and making required improvements

To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.