Manager, National Maintenance - Technicians

Tricon Residential
United States, California, Tustin
Nov 09, 2024
Tricon Residential is anownerand operatorofa growing portfolioof morethan 38,000 single-family rental homes in the U.S.Sun Beltand multi-familyapartmentsin Canada.Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon's culture and business philosophy.We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams.Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life's potential. For more information, visitTricon Residential. Job Description The Manager, National Maintenance - Technicians is responsible for providing support to local market Assistant Maintenance Managers Occupied, Maintenance Coordinators, occupied technicians and occupied project teams in both a training and support role. Training occupied work order processes, key performance indicators, large project management, inventory management, Field Services (Pega) technician app, Triforce, Yardi and other product usage. Essential Duties and Responsibilities include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel. Act as a training and quality control resource to ensure proper workflows for all technicians, project teams, occupied work orders, inventory management, etc. Coach occupied technicians and project teams on work order processes, KPI metrics and maintenance processes. Mentor and inspire technicians by reinforcing Standard Operating Procedures, providing consistent communication, and one-on-one development. Lead training and support for internalizing more work. Lead process for supporting inventory management Conduct quality control inspections on various projects and vehicles during market visits. Coach technicians on resident experience, customer service and parts management Proactively participate in periodic maintenance KPI meetings Prepare regular reports and analysis on technician performance, and other key metrics to inform decision-making and drive continuous improvement Monitor Geo tracking and maintenance of technician vans Communicate with team members to support the development of short and long-range goals Provide logistic and on-the-ground support to market teams in the event of natural disasters or staffing shortages / issues. Assist with training field team members in new systems, process developments, and initiatives. Act with integrity and demonstrate support for Tricon employees and values. Qualifications: Takes ownership of work product and delivers within tight deadlines. Ability to work well under pressure, self-manage, and set an example for others. Manage complex projects through to successful completion. Track record of building respectful and successful relationships with both internal and external team members, vendors, direct reports, leadership, etc. Passionate problem solver who is proactive, reliable, and resourceful Track record of fostering a collaborative team environment Excellent Communicator, both verbal and written Attention to detail with an eye for accuracy and consistency Ability to build effective relationships with a wide range of people Strong interpersonal skills Strong presentation skills Minimum Requirements: High school diploma or GED equivalency 6+ years of maintenance/construction project management or similar experience Valid Driver's License Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including: Frequently required to sit, talk, and hear. Frequently required to stand and move; use hands to grasp, squeeze, finger, handle, and feel; reach, push, and pull with hands and arms; occasionally required to twist; reach overhead; stoop, kneel, squat, bend, and crouch. Occasionally lift, carry, and move up to 10 pounds. Vision abilities required by this job include close vision, distance vision, and depth perception. At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive. Salary Range Placement within this compensation range will be determined by the candidate's knowledge, experience and skills. $74,930.00 - $124,890.00