Customer Service Representative - 1st shift

SITE Staffing, Inc
$17.50 / hr
United States, Wisconsin, Milwaukee
809 West National Avenue (Show on map)
Nov 20, 2024
CUSTOMER SERVICE PROFESSIONALS WANTED!!!! SITE Staffing is currently accepting applications for Customer Service Representatives for our client in Milwaukee, WI. Our client is located in the 53209 area and is looking for a full time, temp to hire Customer Service Representative. 1ST SHIFT: 8AM TO 430PM $17.50/hour This position is responsible for representing the company in interactions with customers and ensuring a positive customer experience. This person assists customers with orders and other inquiries. This person processes orders and answers phone calls. This position communicates extensively across departments to answer customers' questions and ensure that their orders are processed correctly. % of time completing description of task: 50% %of time answering customer phone calls: 50% Entering orders into the company's enterprise resource planning system: 25% Obtaining order-related information (freight info, availability, order status, ect.): 25% Completion of inter-departmental processes (label requests, EPA sub-registration requests, ect: 5-10% Suggesting products to customers as alternatives/upselling: 5-10% Answering non-technical customer questions about products: 5-10% Provide back up coverage for Receptionists Moving physical files to storage Mailing physical invoices Other duties as assigned by supervisor Other Requirements: High school diploma or equivalent is required. Additional post-secondary education preferred. Previous customer service in an office environment is required. Strong proficiency with Microsoft Office Suite (3+ years of experience) Typing speed of 30-60 words per minute Ability to multi-task and independently prioritize tasks Ability to interact professionally and courteously with employees and third parties such as customers Strong critical thinking and problem-solving skills Ability to wear required personal protective equipment (e.g., eye protection) Drug screen and background check to be completed as well