EXECUTIVE HOUSEKEEPER Position Profile Reports to: DIRECTOR OF HOTEL OPERATIONS, position is exempt
WHO YOU ARE
If there was a test assessing someone's attention to detail, you would score at a genius level. You've embraced your perfectionist side, so it is quite natural for you to walk into a hotel and want to fluff every pillow you see, judge the level of cleanliness, or peek in closets to see how they organize their linen and cleaning supplies. You know hospital corners aren't just for hospitals, and the prefect crease on a bed sheet makes you smile. It doesn't matter where you are, you can't help yourself from refolding the bathroom towels. You understand that housekeeping appreciation is every day, and not just a week in September.
You thrive on the excitement that comes from turning a room during the 3pm check-in rush. You can't walk a hallway without picking up loose items, and your pockets are always full when you get home from work. Of course, you always have a microfiber at the ready, but you cannot go anywhere without your favorite multi-tool, because who has five minutes to wait for an engineer?
THE ROLE
We are in search of an Executive Housekeeper for the Hotel Haya! The Executive Housekeeper establishes and maintains the standard for the guest's room experience during their visit to the hotel. As the leader of Housekeeping, you will oversee pre-opening and post-opening departmental planning, building a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Though this is a management role, it is certainly not one in which you spend the entire day in the office doing paperwork. Instead, your presence should be as regular on the floors as it is in the office to ensure innovative guest experiences.
The Executive Housekeeper reports to the Director of Hotel Operations, working together on how to deliver remarkable service throughout all aspects of the department. It is critical the person in this position possesses a diverse knowledge of the Rooms Division and is willing to dive into the day-to-day operation, while balancing and directing the long-term goals of the hotel. You lead the team through your collaborative approach-you understand that the ability to act as a soldier is as critical as being a general.
WHAT YOU WILL DO
- Reinforce the company's Art + Science ideologies to ensure the experiences of translocal hospitality, intuitive service, and collaboration are implemented and modeled by yourself and every leader of the hotel
- Actively participate in the interviewing, hiring, training, scheduling, coaching, and motivating associates to create an environment that nurtures ideas and develops future talent for succession planning
- Ensure a sense of belonging for associates by upholding the company's values and guidelines for a Respectful Workplace, Diverse, Equitable, and Inclusive environment, behaviors outlined within the Manager Code of Conduct, and Work Rules outlined the Associate Handbook
- Role model the company's open-door policy and employee engagement practices, which makes the hotel a great place to work; demonstrate a positive work ethic and environment; consistently guide and monitor business ethics and good business practice; and perform other job-related duties as requested
- Demonstrate passion and aptitude for all aspects of a guest's experience, coaching your team to handle all guest interactions with the highest level of hospitality and professionalism. Encourage your team to find creative solutions in order accommodate guest requests whenever possible
- Observe conditions of all physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel
- Work directly with outside contracted companies to assure quality and timeliness of work while prioritizing the guest experience and developing long term partnerships
- Collaborate with and coach your team to complete the necessary activities for the day to ensure standards are achieved, ensuring an environment where associates feel supported and valued to exceed guests' needs
- Be knowledgeable in all matters related to the safety, security, satisfaction, and well-being of hotel guests and associates; responds swiftly and effectively in any hotel emergency or safety situations, and verifies all associates are trained and following proper emergency procedures
- Act as a key partner with the Director of Hotel Operations and the operations leadership team, demonstrating a united front committed to providing the best possible guest experience
- Foster open lines of communication within the department by facilitating daily line ups, weekly Rooms leadership meetings, and monthly departmental all staff meetings to create a transparent dialogue amongst the team to voice ideas and concerns, while addressing the department's key priorities
- Coach and mentor your team on development of their skill set, fostering an environment of continuous growth; effectively use corrective action to address root causes of issues, course-correcting any missed opportunities
- Champion departmental and hotel wide initiatives and best practices (e.g., Perfect Room and Manager on Duty programs) by ensuring you take the time to communicate, train, and coach associates on the purpose of each initiative
- Maintain regular communication with the Director of Hotel Operations to provide updates, discuss plans, communicate needs, and align on priorities, understanding that flexibility with your responsibilities is paramount to support a successful operation
HOW YOU WILL LEAD
- Offer direct support for your team through one-on-one coaching, counseling, gentle correction, and constructive feedback
- Collaborate effectively with all departments in the hotel including Guest Services, Sales, Banquets & Catering, Engineering, Food & Beverage, and Culinary to provide an exemplary guest experience; be comfortable in debating ideas before implementing a decision that will impact operations property-wide, as we do not work in silos
- Be respectful in your daily interactions with your managers, direct reports, and peers, exemplifying the utmost level of professionalism and being a pillar within your community
- Highly analytical in thought and recommendations, with the ability to express a point of view in respectful manner
- Engages others in general conversation tactics to build rapport quickly, with the ability to lead and adapt communication and presentation tactics to engage a wide range of audiences and stakeholders
- Approaches fact finding and discovery missions as a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed
- Can influence others to effectively drive results and take direction in order to execute on strategy through tactical methods; is comfortable prioritizing their work and that of others
- Prioritizes and organizes their own work when necessary by working flexible or extended hours to accommodate increased workload; can flex to the needs of an opening hotel and short-notice situations
WHAT YOU WILL NEED
- Six (6) years or more of Hospitality-related experience, with a minimum of three (3) years' in a leadership role within upscale, lifestyle, or luxury hospitality companies
- Proficiency of the English language in reading, writing, and verbal communication, Spanish language skills are a plus
- Adaptable interpersonal communication skills to address all employee levels of the hotel
- Intermediate skills in Microsoft Excel and Word to create spreadsheets or proposals
- May be required to work varying schedules that includes days, nights, weekends, and holidays
As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve. Aparium is an E-Verify employer. WHO WE ARE
Hotels done differently. It's not just a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates' pride in who they are, where they live and who we serve.
Located in the heart of historic Ybor, a trolley ride away from downtown Tampa, Hotel Haya is a hub of activity. Blending Cuban, Italian, and Spanish influences, the property features 178 guest rooms, over 7000 square feet of banquet space, a world-class restaurant, airy cafe, and lush courtyard with a pool.
Hotel Haya is managed by Aparium Hotel Group which was founded in 2011. Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets.
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Aparium Hotel Group
Nov 08, 2024 