Donor Services Associate (Part-time)

Job Title: Donor Services Associate

FLSA Status: Part-Time - non-exempt
Reports to: Donor Services Director

Schedule: Part Time, 20 - 25 hours per week
Supervises: N/A

Start Date: TBD

Rate of Pay: $27/hour

Close Date: 11/23/2024

Benefits: Standard; Part-Time, Non-Exempt employees are eligible for but not limited to the following:

• Sick leave benefit - 1 day per month, 12 sick days per year (accrual and availability begins at hire; sick time accrual is pro-rated for part-time hours.)
• Vacation benefit - 10 vacation days per year, accrued at the rate of .0385 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment; vacation accrual is pro-rated for part time hours.)
• Pension Plan (after one year of continuous service) with at least 21 hours worked per week.

Function:

Under the direct supervision of the Donor Services Manager (DSM), provide primary support to the Donor Services discipline, and secondary support to the development department as needed. The primary function of the Donor Services Associate is to provide donor care as well as to assist the Donor Services Manager with all functions related to donor relations, database maintenance, direct marketing implementation and donor research.

The Donor Services discipline is responsible for promoting The Salvation Army programs and services and soliciting gift responses via direct marketing mail appeals and related channels, as well as maintaining information about donors in the four state intermountain Division and its constituent units.

To perform this job successfully, the incumbent must be able to perform each essential function below. The requirements listed are representative of the needed knowledge, skills and/or abilities.

1. Ability to interface with all types of personalities with excellent customer relations and

people skills.

1. Must be organized, self-motivated, flexible and possess strong administrative skills with the ability to work independently and as part of a
2. Knowledge of and support for the mission and philosophy of The Salvation Army.
3. Ability to maintain a friendly, upbeat demeanor.

Duties and Responsibilities:

• Field donor contacts via multiple channels, ensuring all donor notes and inquiries are addressed.
• Work alongside the DSM, to coordinate with the Donor Data Operations Center (DDOC) and finance staff to ensure all donations are designated and posted correctly in the database, including government grants and gifts in
• Accept donations via phone and process
• Review weekly reports to ensure online gifts are processed correctly and donor comments are
• Process forms and letters related to Homeless Care Income Contribution and Child Care tax Generate certificates for these credits and send to donors.
• Handle special letters. Coordinate response to donor inquiries with corps officers / staff when appropriate.
• Provide receipts, year-end statements, IRA acknowledgements, stock acknowledgments and Donor Advised Fund thank-yous as
• Maintain integrity of donor database by updating addresses, managing donor attributes, merging duplicate records, adjusting errors,
• Coordinate the maintenance of the resource folder with template letters to respond to donor and/or division inquiries and
• Process matching gift forms and assist with the processing of workplace giving donations.
• Provide donor testimonies, to the marketing department.
• Process correspondence, tribute gifts, requests for information, prayer requests and other Provide personalized letters and cards in response to tribute gifts and prayer requests.
• Assist DSM with data integrity projects.
• May be asked to assist with fundraising
• Be supportive of The Salvation Army's mission. Ability to reflect and model the high standards of our organization as one of the world's most distinguished human services charitable organizations.
• Performs other duties as required.

Qualification and Education Requirements:

Prior relational database knowledge and customer service experience required. Bachelor's degree in Business Administration, Communications (or similar) or equivalent work experience preferred. Direct marketing experience a plus. Working knowledge of Microsoft'9ffice Suite, with excellent Microsoft Excel and Word skills.

The Salvation Army Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Acknowledgement of Religious Purposes of The Salvation Army

I have been informed and understand The Salvation Army's religious purpose and status as a church. In my employ, I will not undermine the religious mission or religious purposes of the organization, nor will my professional conduct conflict with, interfere with, or undermine its religious programs or religious purposes.

Physical Requirements:

Ability to maneuver, ability to remain in a stationary position, bend, squat, climb, kneel, and twist on an intermittent or continuous basis. Ability to grasp, push, pull, and reach overhead. Ability to operate telephone. Ability to lift to 25 pounds. Ability to access and produce information from the computer. Ability to understand written information. Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.