Community Ambassador
 JLL | |
 United States, Texas, Houston | |
 Nov 12, 2024 | |
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Key Responsibilities
Site ManagementManage all customer inquiries and issues tactfully and confidently Conduct daily site walk checklist to ensure flawless execution, look out for defects and remediate any dangerous conditions immediately Ensure meeting rooms and collaboration spaces are in 'ready-to-use' condition whenever unoccupied Ensure office equipment is in good working condition. Otherwise, rectify immediately Liaise and work collaboratively with colleagues (FM, Engineering, Project Mgmt.) and vendors to support the functionality of the workspace Ensure services are delivered within SLA's and compliant with applicable laws, rules and regulations Consolidate all customer issues and generate monthly report Customer Service & CommunicationsStart the day with greeting customers, using customer name Visibly engaged and well known in the workplace; spends a minimum of four hours per day walking the site To be attuned with customer, build meaningful relationships with stakeholders across all levels, carrying a hospitality calling card as appropriate Share communications collaterals with the JLL team Receives and responds to all requests (verbal, email) or issues within one day of receipt, including a personal follow up to ensure questions / requests are answered. Urgent issues / emails to be prioritized first Administrative DutiesPerform / stock pantry and supplies as needed Administer workplace policies (clean desk, appropriate use of space, etc.) Additional duties as assigned by Workplace / Facility Manager Reception / Guest ServicesEnthusiastically welcome our guests, anticipate their needs, assist with arrival, office orientation, and departure - respond promptly with your personal spirit, however busy and whatever time of day! Create memorable experiences with a warm, welcoming personality Take initiative to proactively address guest needs and answer questions Share your personal passions and knowledge of the office services, spaces, and amenities available to guests and help them feel welcomed and productive Collaborate with team members to communicate trends in guest services and develop best practices and streamlined processes that respond to guests' needs Track all visitors, including vendors, visiting employees and guests Manage parking and vehicle logs and records Coordinate security access cards for employees and vendors Welcome event guests and assist with printing visitor badges Assist with tracking employee on-boarding/off-boarding processes Manage incoming and outgoing courier and other packages or mail as required Support the annual management plan by accomplishing key performance indicators Qualifications:3 - 5 years prior experience in hospitality, tourism, events operations property management, or related profession Confident, friendly & engaging Customer focused mentality with a passion for hospitality Excellent verbal and written communication skills, ability to communicate professionally at all levels Knows how to multi-task while ensuring consistent and elevated guest experiences and accuracy Meticulous with strong organizational and time management skills Strong interpersonal skills and highly collaborative Proficiency with Microsoft Office (Excel, Word, PowerPoint, Visio, and Outlook) Minimal Physical Activity: Ability to perform minimal physical activity such as carrying small packages | |