Team Lead - Customer Service

From a small family business to a multi-billion-dollar global company, Sonoco has been changing the face of products and packaging since 1899 - all while keeping the heart of "People Build Businesses" alive.

Our talented people are at the core of our growth, constantly reinventing the Sonoco wheel with brilliant solutions every year. Today we are a world leader in global packaging solutions with diversified operations in over 34 countries. We're extremely proud of our portfolio of brands, our achievements in sustainability and industrialization and the groundbreaking work accomplished by our people.

Sonoco is seeking a Team Lead - Customer Service to join our company! We are seeking the following for candidates:

Qualifications:

• Lead customer service activities and team for Recycling / Fiber Supply national accounts and brokerage business

• Manage CSR team to drive results and productivity

• Manage documentation, billing, AR / AP reconciliation process for national accounts and brokerage business

• Manage relationships with internal and external stakeholders, including large brokers, haulers, distribution centers, etc.

• Manage RFP / bid process to maintain and grow profitable business using effective pricing strategies

• Manage brokerage / national accounts P&L

• Prepares and maintains updated account plans for major accounts and prospective accounts found within assigned area of responsibility.

• Provides marketing with input for use in developing strategic plans and develops account plans that are consistent with overall division strategies.

• Implements and coordinates activities relative to each account plan and monitors each plan for effectiveness

• Provides appropriate personnel with progress reports covering each account plan on a regular basis

• Monitors closely all activity at each customer and prospective customer location and reports on expansions, closings, business trends, and all other factors impacting volume levels.

• Maintains detailed customer files (share, relative quality, relative price, specifications, contacts, competitor, etc.) on an ongoing basis.

• Maintains up-to-date information with regard to gross margins for all major accounts and makes pricing recommendations as appropriate.

• Establishes and maintains multi-level contacts at all major existing and prospective accounts.

• Submits expense reports, reports of call, and itineraries on a weekly basis and all other reports on schedule.

• Promotes company goodwill and maintains proper relationships with customers and prospective customers.

• Protects assets, confidential and restricted information, developments, specifications, materials, legal obligations, and other such data in contacts with external parties.

• Complies with all company policies.

Experience Requirements:

• College degree

• Demonstrated experience in recycling and/or logistics, particularly related to brokerage / national accounts

• Previous supervisory / management experience preferred

• Based in/around Hartsville

Compensation:

• The annual base salary range for this role is from $98,000 to $110,250, plus annual target bonus of 7.5% of base salary.

We are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.