Technical Services Coordinator

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This opportunity is in the Account Services Department.

Responsible for seeing policies through to the finish line, our Account Services department facilitates the processes between Claims, Underwriting, and our brokers. Ranging from rating services to audits to operational guidance, the available career opportunities are abundant with varying levels of specialty. Maintaining a strong network of team leaders, our department's relationship allows for cross-training opportunities and plenty of collaboration.

Role Description:

In the role of Technical Services Coordinator you will be responsible for providing technical support, participating in User Acceptance Testing, and documenting user processes for our policy administration systems and supporting software applications.

Your day-to-day responsibilities as a Technical Services Coordinator will include:

• Acting as a liaison between business user and the Information Technology department
• Engaging in professional communication with internal and/or external customers and performing timely follow up
• User Acceptance Testing with system enhancements and bugs in applications utilized within Account Services, Corporate Compliance, Claims and Insurance Underwriting departments with peer review. Supports maintaining department documentation and knowledge-based articles in a uniform manner.
• Demonstrating an understanding of the department's customer service standards.

If this role describes you, apply today!

Qualifications:

Education:

• College Education Preferred

Required Qualifications:

• Intermediate-level proficiency in Excel, Word and Microsoft Outlook applications
• Strong written and oral communication skills required while displaying a professional attitude

Preferred Qualifications:

• Experience with development and execution of test cases based upon system specification and documentation
• Insurance Designations a plus

Protect the confidentiality, integrity and availability of information and technology assets against unauthorized disclosure, destruction and/or alteration, in accordance with Safety National policies, standards, and procedures.

Safety National is committed to fair, transparent pay and we strive to provide competitive, market-based compensation. In our vision to be First with Co-Workers, compensation is only one piece of the comprehensive total rewards package we offer. The target salary range for this position is $46,000 to $71,000. Compensation for the successful candidate will consider the candidate's particular combination of knowledge, skills, competencies, experience, and geographic location.

Safety National is a leading specialty insurance and reinsurance provider. Our culture is built upon relationships, which allow us to demonstrate our expertise gained through our rich 80-year history. As a wholly-owned subsidiary of Tokio Marine, Inc., we appreciate the benefits and support provided by our affiliation with one of the top 10 insurance companies in the world.

A Benefits Structure That Puts Employees First
Safety National's approach to benefits reaches far beyond competitive fixed compensation. Instead, we construct a total rewards benefits package for each valued member of our team. Highlights include incentive award bonuses, an annual holiday bonus, and profit-sharing contributions. Other exceptional benefits include generous healthcare coverage, a 401(k) match, enhanced paid caregiver leave, and family-forming benefits for adoption, surrogacy, and fertility. We also promote balance by offering a hybrid working environment and several employee appreciation events throughout the year. Apply today to learn more about our total rewards approach.

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