PhysicianLiason/SpecProcCoord

• Job Type: Officer of Administration
• Bargaining Unit:
• Regular/Temporary: Regular
• End Date if Temporary:
• Hours Per Week: 35
• Standard Work Schedule:
• Building: Medical Center
• Salary Range: $63,700 - $75,000

Position Summary

The Physician Liaison/Special Procedures Coordinator will be responsible for scheduling consultations and special procedures (i.e., Gamma Knife, IORT, Brachytherapy) performed by Radiation Oncologists as a team with physicians/surgeons in other departments. The Physician Liaison/Special Procedures Coordinator will also support patient experience and coordination of care through completing administrative tasks related including providing front desk reception coverage as needed, coordinating with other clinical departments and institutions, managing physician/patient correspondences, and assisting attendings with their daily schedules throughout patient treatment and follow up care.

Responsibilities

• Consultation and special procedures scheduling: responsible for coordinating and scheduling consultation/procedures dates/times with radiation oncologists/surgeons/physician practices/ambulatory surgery/treatment machines.
• Makes outgoing patient scheduling calls as well as appointment reminder calls, ensuring timely scheduling and proactively managing cancellations and no-show rate.
• Medical records and other clinical documentation: assembles clinical documentation (i.e., referring physician notes, labs, consents, diagnostic imaging, pathology, and other documents) necessary for consultation, special procedures, and/or radiation treatment.
• Insurance verification of benefits (VOB): verifies patient primary and secondary insurances (i.e., insurance ID, plan type, effective date, coordination of benefits (COB), in/out of network, required referrals, copay, insurance coverage, patient coinsurance, deductible, out-of-pocket expenses, telehealth coverage, and claims address.)
• Patient registration: completes and/or verifies patient registration in Epic (i.e., name, date of birth, address, phone numbers, email address, preferred language, interpreter services, ethnicity, race, employment status, emergency contacts, and insurance information.)
• Patient education: provides patients with detailed education including Epic education (i.e., connecting to MyConnect portal), video visit instructions, and directions to locate the department.
• Assists attendings with daily scheduling and coordination throughout patient treatment and follow up care.
• Utilizes and multitasks across all department systems - Epic, Aria and Outlook - to fulfill administrative tasks and coordination of care.
• Consistently follows through to ensure 100% response/completion of all patient coordination tasks.
• Manages clinical correspondences between physicians, clinical departments, other medical institutions, and patients (i.e., phone calls, email, Epic in basket/secure chat, fax, scanning/EHR filing, etc).
• Provides front desk reception coverage and services (i.e., granting department door access, intake of mail/packages, answer and triage phone correspondence) within the department administrative offices as needed.
• Additional duties & responsibilities as assigned/requested.

Minimum Qualifications

• Bachelor's degree or equivalent, plus three years of related experience in health-related field.

Preferred Qualifications

• Team-oriented.
• Energetic multi-tasker and willing learner.
• Excellent verbal and written communication skills.
• Strong organizational and attention to detail skills.
• Time management skills.
• Demonstrated discretion and follow-through.
• Self-motivated and demonstrated initiative and resourcefulness in adapting to change.
• Strong customer service orientation and skills, with the ability to interact positively and effectively with multiple audiences.
• Strong interpersonal and empathetic skills.
• Proficiency in Epic.
• Bilingual. Ability to communicate in Spanish with a large Hispanic patient population.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.