Expert IT Service Mgmt Platform - ServiceNow

Oxy is an international energy company with assets primarily in the United States, the Middle East and North Africa. We are one of the largest oil and gas producers in the U.S., including a leading producer in the Permian and DJ basins, and offshore Gulf of Mexico. Our midstream and marketing segment provides flow assurance and maximizes the value of our oil and gas. Our chemical subsidiary OxyChem manufactures the building blocks for life-enhancing products. Our Oxy Low Carbon Ventures subsidiary is advancing leading-edge technologies and business solutions that economically grow our business while reducing emissions. We are committed to using our global leadership in carbon management to advance a lower-carbon world. Visit oxy.com for more information.

Occidental strives to attract and retain talented employees by investing in their professional development and providing rewarding opportunities for personal growth. Our goal is to meet the highest employer standards by ensuring the health and safety of our employees, protecting the environment, and positively impacting communities where we do business.

We are currently looking for an experienced and motivated individual to fill the position of Expert IT Service Management Platform (ServiceNow) within our IT Service Management Platform team located in Houston, TX.

Key Responsibilities:

• Design and architect ServiceNow solutions to meet business requirements and improve IT service management processes.
• Administer and maintain the ServiceNow platform, including configuration, customization, and integration with other systems.
• Develop and implement ServiceNow modules, workflows, and automation to streamline IT operations.
• Collaborate with stakeholders to gather requirements, provide technical guidance, and ensure successful project delivery.
• Perform regular system audits, upgrades, and patches to ensure the platform's stability and security.
• Create and maintain technical documentation, including architecture diagrams, configuration guides, and user manuals.
• Provide training and support to end-users and other IT team members on ServiceNow functionality and best practices.
• Stay up to date with the latest ServiceNow features, releases, and industry trends to continuously improve the platform.

Required Qualifications:

• Bachelor's degree in computer science, Information Technology, or a related field.
• Proven experience as a ServiceNow Architect and Administrator, with a strong understanding of ServiceNow architecture and best practices.
• Proficiency in ServiceNow modules such as ITSM, ITOM, CMDB, and Service Catalog.
• Experience with ServiceNow scripting, including JavaScript, Glide API, and Business Rules.
• Strong problem-solving skills and the ability to troubleshoot complex issues.
• Excellent communication and collaboration skills to work effectively with cross-functional teams.
• ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are highly desirable.

Desired Qualifications:

• Experience with ServiceNow integrations using REST/SOAP APIs.
• Knowledge of ITIL framework and IT service management processes.
• Familiarity with Agile methodologies and project management tools.

Relocation will not be provided.

Occidental does not offer sponsorship of employment-based nonimmigrant visa petitions for this role.

Occidental is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, marital status, political preference, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Recruitment Fraud

It has come to our attention various individuals and/or organizations are contacting people falsely pretending to recruit on behalf of Oxy. Please be aware that these recruiting scams and communications do no originate nor are they associated with our recruitment process.

Oxy does not charge a fee at any stage of the recruiting process. We will never:

• Ask you to pay for applications, interviews, meetings, processing, training or for any other fees
• Use recruiting or placement agencies that charge candidates an advance fee of any kind or
• Request personal information such as passport and bank account details at an early stage of our recruitment process.

We recommend against responding to unsolicited business propositions or offers from people you don't know. Do not disclose your personal or financial details. If you believe you have been the victim of a recruiting scam, please contact your local police department.