Technical Analyst

Aleron
Pay Rate:
United States, New York, Rochester
Nov 20, 2024
Description One of Acara Solutions clients focused on software solutions for the digital production print market is looking for a Technical Analyst to join their team! Duration: Direct hire/Fulltime Location: Remote (Rochester, NY preferred. If remote, must be located in one of the following states: AL, FL, KS, MA, NC, NY, PA, SC, TN, TX, WI) Pay Rate: Up to $70k depending on experience Responsibilities Install and upgrade enterprise-class software solutions for our customers Provide technical support to help our customers succeed with our solutions Collaborate with your peers, customers, partners, sales reps, IT organizations, software engineers, project managers, and product managers Project-manage installations, upgrades, and projects; provide timely status reports on same Enter and maintain all relevant information in the clients CRM system Job Requirements Required Skills / Qualifications: A minimum of a 2-year degree or 5+ years of experience in a relevant field is required. A technology-related degree is strongly preferred, as are advanced degrees. Working knowledge of command-line Linux/Unix Experience solving technical challenges Troubleshooting of software and systems Highly organized and detail-oriented Flexibility to manage competing priorities in a highly dynamic work environment Excellent verbal and written communication Ability to communicate with people of all levels of technical understanding Customer Service support experience in a technical environment Preferred Skills / Qualifications: Experience with firewall and network troubleshooting Experience with any of the following: SSH, LDAP/AD, Single Sign On Certifications in security, networking, project management, operating systems, etc. Knowledge of production printing and associated technologies Managing and documenting long term technology projects Linux shell scripting Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status. Apply