Customer Service Specialist

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsible for interfacing with customers, business stakeholders, manufacturing and/or sales or service representatives to handle a variety of non-voice inquiries/requests. Responds to and /or provides assistance to Keysight trade customer and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. Resolves problems by applying established policies, procedures, and analytics such as root cause analysis and continual improvement.

• Evaluates incoming inquiries/requests and determines actions required
• Agent tasks involve analysis to determine appropriate routing

Qualified candidates will:

• Manage heavy data entry of transactional customer business
• Have strong self-driven learning skills
• Effectively handle heavy email activity
• Be able to clearly articulate messages to a variety of audiences
• Have the ability to establish and maintain strong relationships
• Demonstrate strong analysis and critical thinking skills
• Be able to offer alternate solutions to existing processes/procedures
• Have time management in fast paced environment
• Possess organizational skills to maximize productivity
• Produce work that is accurate and with eye for detail
• Seek to improve the job and provides solution-oriented feedback
• Demonstrate business judgment by knowing when to work independently and when to collaborate
• Have the ability to solve complex issues that are in the best interest of the customer and the company
• Positively manage stress that is typical in a customer service environment
• Be proficient in Microsoft suite to include Outlook, Excel, Word, PowerPoint
• Be available to work an hourly position that may involve occasional overtime

** Must be proficient/fluent in Spanish and/or Portuguese**

Pay Range:

USD $48,320.00 - USD $80,530.00 Year

Note: For other locations, pay ranges will vary by region

This role is eligible for Keysight Results Bonus Program

US Employees may be eligible for the following benefits:

• Medical, dental and vision
• Health Savings Account
• Health Care and Dependent Care Flexible Spending Accounts
• Life, Accident, Disability insurance
• Business Travel Accident and Business Travel Health
• 401(k) Plan
• Flexible Time Off, Paid Holidays
• Paid Family Leave
• Discounts, Perks
• Tuition Reimbursement
• Adoption Assistance
• ESPP (Employee Stock Purchase Plan)

Careers Privacy Statement

***Keysight is an Equal Opportunity Employer.***

Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.