Patient Registration Associate

Department: Ambulatory-Oncology Clinic
Status: Full-time, 40-hours per week
Schedule: Monday-Friday, 9:00am-5:30pm

Job Summary:

MedStar Health is looking for a Patient Registration Associate to join our team at MedStar Georgetown University Hospital!

The Patient Registration Associate is responsible for coordinating all the functions and activities related to patient access including, front end customer service, accurate and complete patient registration in the approved organization electronic scheduling and billing systems, appointment scheduling, insurance verification, accurate Time-of-Service (TOS) payment processing, and the balancing of all TOS payments using the approved organization electronic scheduling and billing systems.

Join one of the largest healthcare systems in the Baltimore-Washington metro region, also recognized as one of the "Healthiest Maryland Businesses". Apply today and learn how MedStar Health can be your next great career move!

Primary Duties:

• Patient Arrival/Check-In & Check-Out Greets patients, responds to inquiries and assists patients with the completion of paperwork, ensuring all information obtained is complete and accurate.

• Validates patient identity by asking to see identification and/or validate the stored image of the patient's identification. Obtains and scans Patient Photo ID, Insurance Card, Referrals and signed documents into the approved organization electronic scheduling and billing systems as appropriate. Is responsible for resolving all outstanding

• Alerts on pending appointments at the time of patient arrival, to minimally include Missing Referral Missing Pre-certification/Authorization Self Pay Accounts Eligibility Verification Missing Demographic/Insurance Information Medstar and/or Georgetown University Hospital specific requirements

• Enters all relevant data, linking to the appropriate appointment/visit and ensures all required data elements are captured. Advises patient of his/her financial responsibility and obtains signed financial responsibility form (FIN form) as necessary.

• Collects visit copayment, co-insurance, balance on account, self-pay payments. Posts payments to patients' account in the approved organization electronic scheduling and billing systems and provides patient with system generated receipt.

Qualifications:

• High School Diploma or GED.

• 1-2 years Customer Service experience required.

• 1-2 years in a medical/clinical office experience preferred.

• Computerized scheduling, registration, knowledge of IDX/GE Centricity and experience with electronic health records preferred.

• Associate degree preferred.