Clinic Service Representative - Full Time (40 Hrs)/Days - Cardiology - Gibraltar

Henry Ford Health System

Feb 20, 2025
Join Our Dedicated Team as a Customer Service Representative at Henry Ford Health - Premier Cardiology Are you passionate about providing exceptional patient care and support in a dynamic medical environment? Henry Ford Health - Premier Cardiology, a leading cardiology office committed to excellence, is seeking a motivated and personable Customer Service Representative to join our team. The ideal candidate will have prior experience in a medical office setting, with a strong preference for those who have worked in cardiology. In this pivotal role, you will be the first point of contact for our patients, ensuring a welcoming and efficient experience from appointment scheduling to follow-up care. If you thrive in a fast-paced healthcare environment and are dedicated to making a positive impact on patients' lives, we encourage you to apply and become a vital part of our compassionate and professional team. GENERAL SUMMARY: Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups. Cardiology Team Location: 19850 Gibraltar Rd, Gibraltar, MI 48173 Shift Details: Full Time - 40 Hours - Day Shift, Monday - Friday 8:00AM to 4:30PM EDUCATION AND EXPERIENCE REQUIRED: High School Diploma or equivalent. Required to perform calculations, complete forms, extensively utilize computer information system. Familiarity with clinic environment preferred. Demonstrated ability to work with detailed information. Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel. Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs. Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office. Ability to work successfully in a fast-paced environment with frequent interruptions. Ability to work within a team setting and be supportive of team members. Successful completion of yearly competencies. Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer). Ability to work effectively with populations of diverse backgrounds and ages. Dependable and punctual. Strong organizational skills and ability to multi-task. Additional Information Organization: Henry Ford Medical Group Department: PCS - Gibralter MG Shift: Day Job Union Code: Not Applicable