Principal UX Designer (Researcher)

This position is 100% remote within the United States. Unfortunately, Henry Schein One is unable to hire individuals residing in Alaska, North Dakota, Hawaii, West Virginia, Maryland, Delaware, Puerto Rico, or other US Territories at this time. This role will only consider W2 candidates and not C2C candidates.

Job Summary

We are looking for a Principal UX Designer to build and lead the research function for Henry Schein One. You will work closely with cross-functional teams to craft studies, analyze results, and deliver key insights. You have strong business and product competence, deep customer empathy, a talent for storytelling, and the ability to work well with cross functional partners. You have experience across research, UI, and UX design, with deep expertise in, and passion for, research. You are excited to get your hands dirty, but also seek to mentor, or even directly manage, a team of designers.

This is a highly interactive role requiring the skills of a team player who can dig into the details of business requirements with sometimes complex technical constraints. You'll bring knowledge of design best practices, identify research needs in the product roadmap, and actively manage and facilitate communications with stakeholders.

We are a fast growing team, which will give you the opportunity to shape our ways of working and our culture.

All candidates must present a portfolio of work that includes usability research case studies and demonstrate experience delivering software solutions.

What You Will Do

• Craft a vision and strategy for implementing best-in-class research at HS1
• Guide and support the team in delivering research insights that are high quality and designed to influence decision making for design, product, and business strategy
• Develop internal guidelines and best practices to ensure effective research is conducted from idea generation to design validation
• Seek to deeply understand customer needs, pain points, and preferences to solve complex problems for our customers through comprehensive customer research and interviews
• Facilitate internal workshops and design thinking initiatives
• Mentor designers across the organization on research best practices

Usability Testing & Accessibility Analyses

• Conduct usability testing to validate hypotheses of iterative design and identify design problems
• Collect and analyze KPIs to make informed data-driven recommendations for UX/UI improvements so these findings can be used for product design evolution
• Write detailed study plans including goals, hypothesis, metrics, and study approach.
• Apply UCD practices to define research criteria
• Be accountable for ensuring the quality of usability tests
• Consolidate test findings into a compelling story to share with stakeholders
• Have a passion for refining design solutions based on evidence, UX research methodology and accessibility principles
• Conduct usability and accessibility tests, share reviews with our Product and Development organizations, and define user research criteria as part of our handoff documentation
• Run moderated tests using research platforms such as Userzoom / Usertesting

Leadership & Collaboration

• Define qualitative research and conduct usability studies, interviews and establish additional insights around accessibility
• Be a vocal champion and encourage team members to deliver innovative design solutions that improve engagement and conversion, and build loyalty, across our digital platforms
• Ensure consistent, cross-functional communication across Product, Development and Creative experience teams
• Coach team members in user research methodology and accessibility principles -particularly those less-experienced in research disciplines

Customer Experience

• Support the HS One vision across the consumer journey with a focus on identifying customer challenges to help improve the user experience
• Partner with Development on end-to-end experiences across all customer touch points
• Conduct usability tests, heuristic reviews, and competitive research, to improve customer satisfaction and build trust with our customers

Qualifications

Must Haves

• 9+ years experience as a product designer, with significant experience leading UX research and usability testing with meaningful business impact
• Proven experience creating, setting, and leading research strategy that aligns with business priorities and drives business outcomes
• Track record of translating research into business impact
• Experience across the entire design process: problem discovery through data and research, solution generation, prototype creation, user testing, and more
• Customer obsessed mindset; you're constantly thinking about how to solve customer pain points and enjoy engaging with users to validate we are building what they need.
• Ability to facilitate internal workshops and design thinking initiatives
• Self-aware with a strong desire to learn and continuously improve both themselves and others
• Experience mentoring, or even managing, other designers
• Proficiency with tools such as Figma, Sketch, Invision, and/or Adobe Creative Cloud
• Accessibility certification and experience preferred
• Bonus: You have prior experience in the medical or dental industry

The posted range for this position is $109,000 - $191,000 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a 12.5% bonus not reflected in the posted range.

What you get as a Henry Schein One Employee

• A great place to work with fantastic people
• A career in the healthcare technology industry, with the ability to grow and realize your full potential
• Competitive compensation
• Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Unlimited PTO, Paid Parental Leave, Short Term Disability, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more

About Henry Schein One

Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company's products and services work together as one simple solution to provide users with a seamless and integrated experience.

Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.

One of many reasons why Henry Schein One (HS1) leads the industry is because of our products, services and most importantly our people. In 2022 HS1 was awarded one of the top places to work for in Utah. To learn more, click here: 2022 Best Companies To Work For | Henry Schein One

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.