Customer Service Representative

Exceed, LLC
United States, Maryland, Lanham
Jan 10, 2025
Job Description Job Description EXCEED is looking for energetic, positive individuals to work as outsourced Contact Center Representatives to support Federal Emergency Management Agency (FEMA) in a 24/7 operation. Positions are remote. Training and Equipment will be provided. Position duration is initially for 3 months and can be extended. Positions are full-time and will be assigned 8-hour shifts. Customer Service Representatives will: Interact with customers to answer questions, address concerns, and provide FEMA assistance by phone. Provide temporary support for incoming calls, data entry for individuals and households impacted by humanitarian events as well as disaster declarations. Qualifications: Must have high-speed internet connections at home Must demonstrate good customer service and communication skills Must be proficient with using a laptop Be able to follow basic instructions related to logging into and establishing accounts Must be able to create and establish passwords and maintain records of such Be able to perform basic data entry functions Must be able to work an assigned shift - 7 day per week operation To be considered you must: Be a US Citizen - (No green card holders) Successfully pass DHS criminal background and credit check. Background check will be performed by FEMA. Candidates who have criminal or credit issues in your background will not be approved for this position. Company Description EXCEED provides management, professional, analytical, security, and technical services to the Federal and State governments, and to private industry. Exceed applicants for employment are covered by federal, state, and local laws designed to safeguard employees and job applicants from discrimination based on race, color, religion, sex, pregnancy, parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other status protected by applicable federal, state, or local laws. Company Description EXCEED provides management, professional, analytical, security, and technical services to the Federal and State governments, and to private industry. \r\nExceed applicants for employment are covered by federal, state, and local laws designed to safeguard employees and job applicants from discrimination based on race, color, religion, sex, pregnancy, parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other status protected by applicable federal, state, or local laws.