Administrative Assistant II - Head and Neck Surgery (Westwood)

Under the direction of the manager, you will provide administrative services associated with a busy medical clinic. Act as a key patient contact in the appointment and registration desk area, following the world class practices of CI-CARE. You will schedule patients using the electronic medical records system, collect and update demographics, perform insurance verification and authorizations as necessary. You will also greet and check-in patients and perform cash collections and ensure that proper procedures and policies are followed. As an Administrative Assistant II, you will act as a liaison between the patients, providers, nursing staff, house staff and health system administration. Other duties as assigned by the manager.

Salary range: $25.60 - $36.33 Hourly

Required:

• Excellent organizational skills to work in a multi-function office with minimal supervision.
• Knowledge of CPT codes, ICD10, and performing insurance authorizations
• Skill in writing concise, grammatically correct correspondence, reports and manuscripts.
• Proper telephone etiquette.
• Knowledge of medical terminology.
• Skill in prioritizing assignments to complete work in a timely manner when there are changes in workload, changes in assignment, pressures of deadlines and competing requirements.
• Skill in interacting diplomatically with the public including patients, other health care providers and students.
• Ability to handle sensitive material and information with confidentiality and discretion.
• Ability to schedule and encounter patients with speed and accuracy using the electronic medical records system
• Ability to meet and exceed the CI-CARE standards.
• Ability to obtain authorizations in a timely manner
• Ability to work occasional overtime
• Ability to have flexibility in work schedules and locations as needed

Preferred:

• Knowledge of UCLA policies and procedures and cash collections
• Previous experience working in an outpatient clinic setting.