Client Services Manager

Canteen One

Nov 22, 2024
Client Services Manager Job Summary The Client Services Manager has direct customer service contact with our clients in support of our vending programs by analyzing business performance and developing and executing new programs. This position assists in operational set-up, expediting day-to-day service problems, preparing Executive Summaries, proformas and conducting financial analyses and making recommendations to improve profitability. The goal is to provide outstanding service to our customers that builds and sustains long-term relationships and results in high customer satisfaction and contract renewals and extensions. Essential Duties & Responsibilities Assure accurate and timely financial reporting Inspect reports and summaries to look for possible gaps Performs an ongoing analysis of the portfolio of business managed by analyzing vendor, client and Canteen One financial performance Makes recommendations and presents information to the corporate client's contact Assure accurate financial expectations for renewals/bids in working with Sales group Facilitate meetings with internal resources to address issues Build, maintain and sustain relationships with clients Have quarterly meetings and business reviews with all top 20 customers Serve as communication point for all of Canteen One and ensure all relevant information is getting facilitated throughout entire Canteen One organization Qualifications Bachelor's degree with a minimum of three years of service business/account management experience required, or a high school diploma with two years post-secondary education with an equivalent of five years of service business experience with three years in account management Proven financial analysis skill set Excellent interpersonal communication and negotiation skills coupled with a strong customer service orientation required Demonstrated ability to use both analytical and intuitive judgment and sound decision making in interpreting, developing and applying new methods and policies that affect the business Proven ability to work independently and to grow and maintain long-term positive internal and external work relationships Demonstrated ability to prepare, analyze and present business reviews to Client contacts that explain our programs in detail and make recommendations for additional growth opportunities Timeliness and accuracy coupled with the demonstrated ability to prioritize and organize business requirements High level of proficiency in Excel, Word and Outlook required PowerPoint software experience preferred