Program Operations Manager

Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.

Leads and manages the scheduling and program support operations for FIU Online. Supervises the Program Operations team and serves as an operational partner between FIU Online and the academic units in the areas of online and certified hybrid course scheduling and compliance, academic program management, and new programlaunches. Reports to the Sr. Director, People & Programs.

• Supervises the FIU Online Program Management scheduling team and oversees program coordination.
• Manages the maintenance of the University Schedule of Classes as it pertains to online and certified hybrid courses and offerings within programs supported by FIU Online under specified agreements.
• Trains members of the scheduling team and assures quality and compliance with university policy and practice for class information, attributes, naming conventions, enrollment, instructor assignment, and modality requirements.
• Works directly with academic units across the university to coordinate online and certified hybrid course schedules; may provide training and on-the-job training support for academic unit program coordinators in inputting or updating course schedules as appropriate.
• Researches and resolves scheduling conflicts and program approval coordination in collaboration with academic units, Office of Class Management, Academic Planning & Accountability, Academic and Career Success, and other FIU Online teams.
• Analyzes class data for information accuracy and trends in accordance with University polices and priorities. Collaborates with data analysts and leadership to leverage PantherSoft, Tableau, Salesforce, and Business Intelligence (BI) systems. Makes operational and strategic recommendations to FIU Online leadership and academic units as applicable.
• Leads the development, implementation, and interpretation of program launch/management procedures in conjunction with the Sr Dir, People & Programs. Coordinates new program planning, launch and post-launch phases, supporting the achievement of objectives and goals across multi-departmental operations.
• Oversees the routine review and synchronization of program records and information across a variety of systems and databases to assure the most up-to-date information on FIU distance learning offering is available on Salesforce, the FIU Online Website, PantherSoft, the University application systems, the Florida BOG State University Data System (SUDS), University catalogs, and other data sources as applicable.
• Designs, develops, and conducts capacity/course needs analysis in support of academic units. Maintains descriptive data for online programs and schedules to support the Sr. Dir., People & Programs in proactive support of communication with units on the health and best-practice management of online programs for student experience and success.
• Assists with special programs or initiatives as assigned.

Bachelor's degree in an appropriate specialization and four (4) years of related experience, or Master's degree in an appropriate specialization and two (2) years related experience.

• Experience with academic program scheduling management or coordination.
• Prior higher education or academic support services experience.

Administrative

$58,882 - $62,000

Begin time: 9:00 AM
End time: 5:30 PM

Criminal Background Check

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

FIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access, Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.