POSITION OBJECTIVE:
This position is responsible for building a strong community of customers that creates a sense of customer belonging, builds sales, increases customer files, and lifetime customer spend. They will drive sales thru digital platforms, in-home events, local events, appts, and clienteling tools. They will lead with an entrepreneurial spirit in promoting a customer and product-focused sales culture where our values and guiding principles are at the forefront of ensuring a great customer experience and maximum profitability.
FUNCTIONAL RESPONSIBILITIES:
- Utilizes digital platforms and / or high-touch techniques to build a clientele base, drive sales, and increase customer lifetime spend.
- High-Touch Experiences - facilitates in-home and localized events utilizing corporate strategies, run-of-show techniques, and kit product, when applicable, to drive sales and build customer base.
- Digital Experiences - utilities digital platforms to engage with clientele, post videos and reels featuring kit product, and promotes services to increase digital presence and support multichannel customer growth.
- Creatively markets their services to build a strong community base of customers. Includes utilizing company-provided marketing tools, digital platforms, and grass-root efforts.
- Meets company sales goals by utilizing sales techniques and communicating product knowledge to the customer, recommends merchandise selections or helps to locate merchandise based on customer needs and desires.
- Informs their community leader of any issues, opportunities, or wins.
- Participates in routine virtual team meetings
- Engages on digital "Customer / Associate" interactive platform.
COMPETENCIES:
Living the Chico's FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.
Making good and timely decisions that keep the organization moving forward
Planning and prioritizing work to meet commitments aligned with organizational goals.
Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
Relating openly and comfortable with diverse groups of people
Stepping up to address difficult issues, saying what needs to be said.
REQUIRED QUALIFICATIONS:
- High School diploma or equivalent
- 3+ years retail sales, subscription services, and / or digital presence preferred
- Must by 18 years of age or older
- Excellent communication skills
- Excellent customer service skills: ability to build trust with customers and business partners, and to foster a team-oriented environment
- Able to learn or adapt to technology provided by the company
- General knowledge of apparel and intimate products (i.e. fit and fabric)
- Solid evidence of community outreach and involvement. Understands the value in supporting the community.
- Passion for the company, our customers, and our product.
- Consistent knowledge of the fashion industry: well read, high awareness, digitally savvy, socially active (Linked In, Insta, FB, Tik Tok)
- Self-motivated with a strong work ethic; entrepreneurial spirit
- Ability to work weekends and attend events when the business requires
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Chico's
Jan 30, 2025