Senior Business Analyst

Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

It's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers.

RingSense AI is RingCentral's proprietary AI solution. It's designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions.

This is where you and your skills come in. We're currently looking for a Senior Business Analyst:

The Senior Business Analyst manages sales performance metrics and monitors sales credits and bookings. This position will be the primary person to handle, systematize, and resolve sales crediting disputes to ensure the accuracy of sales commissions.

Day-to-day Activities:

• Leads managing sales disputes and inquiries.

• Validates crediting data and identifies computational/mathematical gaps.

• Ensures credit guidelines and company policies are applied to all sales.

• Collaborates with cross-functional teams to develop and expand business know-how.

• Designs and adapts crediting processes and sales reports as the business evolved.

• Creates reports and dashboards using data visualization tools (Tableau, Excel) to monitor daily operations and performance.

• Establishes regular reporting cadence with business unit management to promote a data-driven approach to monitoring business operations.

Essential Skills:

• Confirmed data analytics experience of at least 2 years

• Have used MS Excel in building usable reports

• Has excellent oral and communication skills in English

• Possesses strong intuition for business

• Experience in using data engineering techniques to clean and process data

• Exposure in sales operations and/or SaaS industry Experience in Tableau Experience using Salesforce

• Excellent oral and communication skills

• Experience with Salesforce or other enterprise-grade CRMs is a plus!

Business Analysis.

• At least 2 years of work experience in data analytics, data visualization, data engineering,

information systems, or other related fields

• Amenable to working on a night shift schedule (e.g. 2 AM to 11 AM MNL Tuesday to Saturday)

Nice to Have

• Exposure in sales operations and/or SaaS industry Experience in Tableau Experience using Salesforce

• Experience in Tableau, Alteryx, and Salesforce

What we offer:

• Comprehensive HMO package (medical and dental)

• Paid time off and paid sick leave

• Quarterly Performance Bonus

• Employee Assistance and Wellness Programs

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia's largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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