QCS Resident Service Technician-Bogalusa LA

16

Director, Service Operations

In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service planning and execute service work as per customer order and expectation. You will also showcase your expertise by ensuring customer retention by effectively communicating service work timeline and expectations.
The work model for the role is: onsite
This role is contributing to the Process Automation Process Industries division.
You will be mainly accountable for:
* Working with the customer (while on-site) to identify opportunities to improve the customer's operations
and eliminate pain points.
* Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products for which they are certified to perform.
* Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.
* Acting as trainer when needed, for field service associates and customers.
You will be mainly accountable for:
* Working with the customer (while on-site) to identify opportunities to improve the customer's operations
and eliminate pain points.
* Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products for which they are certified to perform.
* Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.
* Acting as trainer when needed, for field service associates and customers.

• Associate's degree in a engineering related field and 2+ years of electrical/electronics, instrumentation or process control related work/military experience required. Or HS diploma/GED and 4+ years of related work/military experience required.
• Ability to use electrical test equipment such as voltmeters or multi-meters.
• Mechanical/Electrical aptitude including a basic understanding of electrical theory and electrical safety.
• Ability to read electrical drawings and utilize for troubleshooting electrical systems.
• Ability to diagnose malfunctioning electrical systems up to 240 VAC/870 VDC and perform preventive maintenance using electrical test equipment.
• Candidate should know how to identify voltage systems that are above the level 240 VAC/870 VDC.
• Basic understanding of the paper making process and process control a plus.
• Exposure to DCS programming and troubleshooting is beneficial.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

The Process Industries Division serves the mining, minerals processing, metals, cement, pulp and paper, battery manufacturing, and food and beverage, as well as their associated service industries. The Division brings deep industry domain expertise coupled with the ability to integrate both automation and electrical systems, increase productivity and reduce overall capital and operating costs for customers. For mining, metals and cement customers, solutions include specialized products and services, as well as total production systems. The Division designs, plans, engineers, supplies, installs and commissions integrated electrical and motion systems, including electric equipment, drives, motors, high power rectifiers and equipment for automation and supervisory control within a variety of areas including mineral handling, mining operations, aluminum smelting, hot and cold steel applications and cement production. The offering for the pulp and paper industries includes control systems, quality control systems, drive systems, on-line sensors, actuators and field instruments. Digitalization solutions, including collaborative operations and augmented reality, help improve plant and enterprise productivity, and reduce maintenance and energy costs.
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We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.
Equal Employment Opportunity and Affirmative Action at ABB
ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:
https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_
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