Customer Service Representative - Secret Clearance

Do you have strong customer service skills? Are you looking for an opportunity to assist our Military Sailors and their families? If so, we are looking for a Customer Service Representative who is eligible for a Secret clearance to join our growing team in Millington, TN!

This is a pipeline requisition designed to collect resumes for potential upcoming work at AMERICAN SYSTEMS and does not represent a current opening. Qualified candidates will be contacted when an opening becomes available.

As a Customer Service Representative, you will:

• Join a leading company with over 40 years in the industry
• Receive full benefits, PTO, and our Employee-Stock Ownership Plan
• Join a team of dedicated professionals who care about the quality of our product
• Take pride in being part of a success driven team

A week in the life of a Customer Service Representative:

• Act as the first step in a multi-tiered support to Military Sailors and their families.
• Investigate and resolve customer inquiries via phone, e-fax, email, chat, and other communications channels.
• Utilize various essential software applications including internal and external websites, telephone systems, CRM applications, and other resources.
• Enter applicable supporting information into systems and web forms on an application via computer and all transactions must be conducted accurately.
• Receive training on a variety of relevant military programs and applications to provide the needed support to customers throughout the Continental US and Abroad.
• Work towards opportunities for growth as many agents have been hand selected for Shift Supervisors and/or assigned to Specified Teams within the call center based on skill levels.

• Secret Clearance Eligible
• Four (4) years' experience, or three (3) years with Associates degree, or two (2) years with Bachelor's degree related experience in customer service and responding to requests for information
• The ability to work in a fast-paced environment with the flexibility to work nights and weekends
• The ability to type at least 30 WPM
• Spanish speakers please apply!

Click here to watch a short video of My Navy Career Center. (This link will take you to a new page. Open in a new tab or click the back button to return and apply.)

Company Awards:

• Forbes National Best Midsize Companies
• Energage National Best Workplaces
• Washington Post Best Workplaces

Veteran Hiring Awards:

• U.S. Department of Labor Hire Vets Medallion
• BEST FOR VETS by Military Times
• TOP 10 MILITARY FRIENDLY COMPANY by MilitaryFriendly.com