Senior Analyst, eCommerce Search

Location:

JOB SUMMARY:

We are seeking an experienced and analytical eCommerce Search Analyst to join our team. The successful candidate will be responsible for analyzing and optimizing the search functionality on our e-commerce platform, ensuring an effective and seamless shopping experience for our customers. This role requires strong analytical skills, technical proficiency, and a deep understanding of e-commerce business, search trends and best practices.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Analyze eCommerce search customer journey to identify patterns, trends, and areas for improvement

• Monitor and report on key search metrics, including but not limited to search volume, click-through rates, no search results, conversion rates, bounce rates, average time spent on each search, percentage of searches that result in a purchase, average order value, customer retention rate, shopping cart abandonment rate, and customer lifetime value

• Collaborate with cross-functional teams, such as customer analytics, digital merchandising and IT.

• Conduct A/B testing and experiments to evaluate the effectiveness of search optimizations.

• Stay up-to-date with industry best practices and emerging trends in eCommerce search.

Required Education:

• Bachelor's degree in Data Science, Statistics, or a related field

Required Length & Type of Experience:

• Minimum of 3-4 years of experience in eCommerce and online business analytics

Knowledge, Skills & Abilities:

Technical Skills:

• Proficient in Microsoft Excel, SQL, Python, Pandas, Matplotlib, NumPy, Javascript and HTML

• Experience with various data collection methods, data cleansing, and data wrangling

• Knowledge of eCommerce platforms and search technologies is a plus

Analytical and Problem-Solving Skills:

• Strong analytical and problem-solving skills

• Ability to translate data into actionable insights

Communication and Collaboration:

• Excellent written and verbal communication skills

• Ability to present findings and recommendations to stakeholders

• Ability to work collaboratively with cross-functional teams

Other Qualifications:

• Attention to detail for accuracy in data analysis and reporting

• Adaptability to changes in the e-commerce landscape and new technologies

• Understanding of eCommerce search trends and best practices

• Relevant certifications in data analysis, web analytics, or eCommerce platforms (preferred but not required)

PHYSICAL DEMANDS: the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to talk, hear, and walk sit: use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel or crouch.

• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus objects required.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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Equal Employment Opportunity Information

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.

Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.

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