Accounts Payable Customer Service Specialist

Job Description:

Baptist Health is looking for an Accounts Payable Customer Service Specialist to join our team. This is a remote position that requires residency in KY or IN.

The Accounts Payable Customer Service Specialist is responsible for handling a high volume of inquiries from both internal and external customers received by telephone or email in the Accounts Payable Shared Service Center.

The Customer Service Specialist attentively discerns requests, gathers data, analyzes and takes corrective action to resolve inquiries, escalates critical issues, and educates suppliers and Baptist locations on the Payables department policies and best practices for invoice processing.

Essential Duties:

• Investigates and resolves questions, late notices, credit holds, disconnects, or discrepancies for suppliers or site locations utilizing the best practices established for invoice research.
• Researches invoice discrepancies and works with Accounts Payable Specialists to resolve denied vouchers or alleviate voucher and payment holds.
• Analyzes root cause of recurring processing and payment issues and collaborates with team to identify solutions.
• Handles a high-volume of inquiries received via phone or email.
• Detailed understanding of ERP system, workflows, jobs, departmental processes, and Accounts Payable best practices.
• Reconciles supplier statements and past-due inquiries ensuring everything is accounted for within the ERP system by thoroughly inspecting all areas within the workflow and resolving any issues which may delay approval or payment.
• Notifies Accounts Payable Content Coordinators of supplier correspondence which may impact supplier records and submits supplier maintenance tickets when necessary.

Qualifications:

• High School Diploma or GED required.
• 3+ years in a financial customer service role or 5+ years in a general office administration role with accounts payable as a portion of the job duties.
• Experience in a shared service center or multi-location environment strongly preferred.
• Basic knowledge of accounting and GAAP required. Healthcare industry experience preferred.
• Advanced computer skills including proficiency in Microsoft Office Suite particularly Excel is required. Knowledge of V Lookups or creating pivot tables preferred.

Financial Customer Service, Accounts Payable Customer Service, AP Customer Service, Accounts Payable Processing Customer Service