Slate Administrator - Office of the Provost - Enrollment Management

Carnegie Mellon University is a private, global research university that stands among the world's most renowned education institutions. With ground-breaking brain science, path-breaking performances, creative start-ups, big data, big ambitions, hands-on learning, and a whole lot of robots, CMU doesn't imagine the future, we invent it. If you're passionate about joining a community that challenges the curious to deliver work that matters, your journey starts here!

The Office of Enrollment Management (EM) is charged with leading all aspects of the enrollment process and fostering a welcoming environment that supports students from the point of recruitment all the way through Commencement. Focused on looking across the institution to provide a seamless student experience, the Enrollment Strategic Initiatives (EMSI) department documents and assesses operational needs to build tools and improve processes. We are seeking a Slate Administrator to join a dynamic and growing team. Under the direction of the Executive Director of Strategic Enrollment Initiatives, you will be responsible for maintaining and enhancing the systems ecosystem and Customer Relationship Management (CRM) tools that support vital admission and enrollment processes.

As a Slate administrator, you will perform a variety of tasks to develop efficient solutions that facilitate the business operations in the Office of Enrollment Management. You will build, test, implement and maintain processes and CRM functionality that will be used by EM units during day-to-day operations as well as our partners throughout the Carnegie Mellon organization. The Slate Administrator focuses on using the CRM and other EM owned systems to deliver projects based on a defined problem and desired future state. This position will be critical in producing a quality, student-centered experience.

The Slate Administrator position is a full-time, Pittsburgh based position. This role's initial focus will be on the development and launch of a suite of CRM tools with a focus on admission processes with additional work in other student focused areas to follow.

Essential Duties & Responsibilities:

• Assist in the discovery and planning phase of EMSI projects to appropriately identify problems and optimal solutions

• Complete the lifecycle of a project while staying abreast of new technologies and enhancements to existing solutions

• Create and deliver testing solutions to minimize inaccuracy and aid in adoption of tools across EM division

• Document standard business processes and routine procedures to provide necessary training for staff

• Apply policies, procedures, and regulations to ensure consistent administration and compliance

• Build tools, queries and solutions for EM, admission processes and campus partners, including updating and maintaining a student portal to aid with recruitment and application for first-year and transfer enrollment

• Troubleshoot and maintain CRM, software and database systems within EM

• Other duties as assigned

Flexibility, excellence and innovation are vital qualities in the Office of Enrollment Management and Strategic Enrollment Initiatives team. Inclusion, collaboration and cultural sensitivity are valued competencies at Carnegie Mellon. Therefore, we are in search of a team member who is able to effectively interact with a varied population of partners with a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work. We value diverse candidates.

Qualifications:

• Bachelor's degree is required

• 0-2 years of related experience with CRM tools -- Slate by Technolutions highly preferred

• Excellent interpersonal, problem solving, and organizational skills required

• Proficiency and comfort with technology

• Attention to detail and passion for fostering student success through systems

Requirements:

• Successful background check

Joining the CMU team opens the door to an array of exceptional benefits available to eligible employees.

Those employees who are benefits eligible have the opportunity to experience the full spectrum of advantages from comprehensive medical, prescription, dental, and vision insurance to an enticing retirement savings program offering a generous employer contribution. You can also unlock your potential with tuition benefits and take well-deserved breaks with ample paid time off and observed holidays. Finally, rest easy knowing you are covered by life and accidental death and disability insurance.

Other perks include a free Pittsburgh Regional Transit bus pass, our Family Concierge Team to help navigate childcare needs, fitness center access, and so much more!

For a comprehensive overview of the benefits that may beawaiting you, explore our Benefits page.

At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond just credentials, we consider the role and responsibilities, your invaluable work experience, and the knowledge gained through education and training. We acknowledge and appreciate your unique skills and the diverse perspective you bring. Your journey with us is about more than just a job; it's about finding the perfect fit for your professional growth and personal aspirations.

Are you interested in an exciting opportunity with an exceptional organization?! Apply today!

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