Intern (Workplace Services Field Support)

Broward County, Florida
$36,671.02 - $58,527.04 Annually
medical insurance, dental insurance, life insurance, vision insurance, vacation time, paid holidays, sick time, retirement plan
United States, Florida, Plantation
1100 South Fig Tree Lane (Show on map)
Nov 09, 2024
REQUIREMENTS AND PREFERENCES The Broward County Board of County Commissioners is seeking qualified candidates for Intern-Workplace Services Field Support) in the Enterprise Technology Services Division. *This Job Announcement will remain open until a sufficient number of applications are received.* This is a part-time, non-benefit-eligible position for 19 hours per week. Must demonstrate student status for the duration of the appointment. CURRENT SCHOOL TRANSCRIPT MUST BE PROVIDED TO THE AGENCY OR HR REPRESENTATIVE, IF SELECTED FOR AN INTERVIEW AS PROOF OF MEETING THIS REQUIREMENT. General Description Performs support duties in an agency in order to gain knowledge, skills and professional experience. Works under close to general supervision according to set procedures. Work is reviewed through observation of performance, frequent conferences and reports. Minimum Education and Experience Requirements Currently enrolled in, or graduated from, a degree-seeking program from an accredited four year college or university with major course work in a field relevant to area of assignment. OR Able to meet the qualifications of a County Commission and Human Resources approved internship or apprenticeship program (Hiring Agency must contact Staffing Services prior to conducting recruitment). Special Certifications and Licenses None. Preferences 1 or more Microsoft, Comptia, or VMware Certifications Minimum one year experience supporting VDI Endpoints at time of application Minimum one year experience supporting mobile devices at time of application Minimum one year experience supporting computers in an Active Directory Domain at time of application Experience in replacing and reimaging PCs Experience in supporting and troubleshooting Microsoft Office Experience in troubleshooting end user computing Experience in troubleshooting printers DUTIES AND RESPONSIBILITIES The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary. Applies research techniques and analytical methods to the study of administrative systems, organizational structures, policies and procedures related to the area of assignment. Conducts special studies in conjunction with a project; analyzes data and makes recommendations based upon research. Responsible for project assignments, research and analysis. Provides information and assistance to the general public and other governmental agencies. Prepares project reports and related data. Provides administrative support to agency. Performs related work as assigned. WORK ENVIRONMENT Physical Demands Physical demands refer to the requirements for physical exertion and coordination of limb and body movement. Performs light work that involves walking or standing most of the time and involves exerting up to 20 pounds of force on a regular and recurring basis, or skill, adeptness and speed in the use of fingers, hands or limbs on repetitive operation of electronic office equipment within moderate tolerances or limits of accuracy. Unavoidable Hazards (Work Environment) Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken. None. SPECIAL INFORMATION Competencies Plans and Aligns Plans and prioritizes work to meet commitments aligned with organizational goals. Gains a clear understanding of the main tasks needed to complete work in the right sequence. Identifies the support and resources needed to carry out plans; delivers on time at an acceptable quality level. Ensures Accountability Holds self and others accountable to meet commitments. Operates with a clear sense of responsibility; learns about, and adheres to, most policies, procedures, and work requirements. Takes steps to ensure work is done properly, communicates status, and addresses any errors. Drives Results Consistently achieves results, even under tough circumstances. Does what is necessary to meet goals and deliver expected results with acceptable quality. Shows consistent effort to complete even unpleasant or routine tasks in a timely manner; maintains work focus despite obstacles or setbacks. Communicates Effectively Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Pays attention to others' insights, advice, or instruction, grasping the main elements. Promptly shares relevant information with the right amount of detail. Demonstrates Self-Awareness-Awareness Uses a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. Seeks and responds to constructive feedback in a positive and professional way. Seeks to understand own impact on others; acknowledges mistakes and finds ways to avoid repeating them. Self-Development Actively seeks new ways to grow and be challenged using both formal and informal development channels. Takes advantage of available opportunities to update knowledge, skills, and abilities and to apply them on the job. Seeks guidance concerning opportunities and resources for continuous learning and development. County Core Values All Broward County employees strive to demonstrate the County's four core behavioral competencies. Collaborates: Building partnerships and working collaboratively with others to meet shared objectives. Customer focus: Building strong customer relationships and delivering customer-centric solutions. Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity. Values differences: Recognizing the value that different perspectives and cultures bring to an organization. Americans with Disabilities Act (ADA) Compliance Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request. Emergency Management Responsibilities Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned. County-wide Employee Responsibilities All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies. All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.