Senior Business Analyst

Senior Business Analyst

Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

It's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers.

RingSense AI is RingCentral's proprietary AI solution. It's designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions.

This is where you and your skills come in. We're currently looking for a Senior Business Analyst

The Senior Business Analyst will be responsible for working across multiple departments to support the down-market Account management and retention programs. The Analyst will assist in activities such as reporting and analytics, data management, data presentation, stakeholder management, business analysis and operations.

• Reporting & Analytics. Developing new reports and dashboards, running data updates, root cause investigation, and ad hoc reports as necessary to support business needs. Develop new reports and dashboards using a combination of tools such as SQL, Excel, and Tableau

• Data Collection and Management. Update and maintain existing management reports and dashboards to provide business updates and pull ad hoc reports. Gather feedback and independently identify ways to improve reporting and data collection

• Data Presentation. Present the gathered data, work with the Customer Success team to improve existing reports and dashboards, and provide data-driven analytics on key operational concerns.

• Stakeholder Management. Work collaboratively with cross-functional teams - build relationships, prioritize tasks, facilitate meetings and project work across multiple locations including global offices.

• Business Analysis. Conduct in-depth analysis to provide visibility to current performance and operational trends. Identify abnormalities within regular reporting or data asks (example: Dashboard is blank, data update failed)

• Operations. Identify improvement opportunities and develop creative solutions. Assess and document key steps: problem statement, process flows, gap analysis, solutions recommendations.

To succeed in this role you must have experience in:

• At least 3 years experience in a technical, operational, or analytical role

• With experience in data gathering, data management, data presentation, stakeholder management and business analysis

• With strong analytical, organization, problem-solving, and follow-through skills

• With the desire to adapt on business changes and having a desire to learn new things

Desired Qualifications:

• Analytical Skills - Ability to gather, interpret and apply critical thinking to data to help inform decisions. Proactive in raising observations from data and providing action items.

• Critical thinking Skills - high degree of judgment and discretion in managing stakeholder concerns, with strong problem solving skills and able to prioritize tasks and concerns

• Stakeholder Management skills - ability to analyze, manage and handle stakeholder expectations. Strong analytical, observation, problem-solving and follow through skills.

• Multi-tasking - Ability to effectively prioritize multiple tasks, projects and deadlines simultaneously

• Communication Skills - excellent verbal and written communication skills

• Technologically inclined - Interest in learning technologies such as SQL, Tableau, and Salesforce, preference for experience with these or similar. High Proficiency with Google Workspace and Microsoft Office Suite.

• Ability to work in a self-directed manner

• Willing to work on a night shift

• Willing to work on hybrid setup (10-11 days in office per month, Cubao or Ortigas)

What we offer:

• Comprehensive HMO package (medical and dental)

• Paid time off and paid sick leave

• Quarterly Performance Bonus

• Employee Assistance and Wellness Programs

RingCentral's Customer Success team is all about the customer, ensuring every user is able to effectively put our products to work. As the primary point of contact, you'll champion customer needs, share deep product knowledge, provide innovative solutions, build relationships, and drive success.

RingCentral's work culture is the backbone of our success. And don't just take our word for it: RingCentral is recognized as the Best Place to Work by Glassdoor, the Top Work Culture by Comparably and RingCentral holds local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia's largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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