Loan Officer

Duties & Responsibilities:

• Must present professionalism and a high level of respect in all job duties. Must have a courteous and friendly attitude with members, supervisors and co-workers is required.
• Position will serve to assist and support FSR staff and may serve as back-up to the existing Branch Manager for financial and member services matters. As a senior-level FSR support position, will be expected to serve in a lead-type capacity and should have the appropriate level of experience.
• Demonstrated success and sound judgement with HCU principles, support and analytical skills are required.
• Completes all data forms and enters indicative information into computer system for opening member accounts and taking loan requests.
• Required to receive members in person and over the phone for loan applications, balances, transfers, researching accounts and consultation as needed. Responsible for changing, adding, and deleting names on accounts and for completing all applicable forms.
• Presents loan application for approval either thru the lending matrix system or by making credit decisions within existing loan policy manual. Issues loan upon approval of the application and completion of necessary loan documents and supporting information.
• This senior-level FSR position requires an additional understanding of the teller and front office cash services environment. Must be able to serve in the Head Teller capacity and maintain accurate and appropriate vault cash/traveler check inventory records. Must be familiar with Teller Operations Policy Statement and Cash and Currency Operations Policy Statement.
• Must be able to check processing decisions and approve, hold or deny checks for teller operations. Must be familiar with and be able to apply Check Cashing Policy Statement.
• May be required to have a cash drawer and perform teller duties when necessary. May be required to perform maintenance on VISA and ATM accounts. Must have an understanding of the plastic card operating environment for proper member service.
• Assist in issuing TDI forms, taking stop payment orders, and wire transfers. Controls entry to safety deposit boxes. Responsible for sign-up on direct deposit and ACH entries. Performs maintenance on closed accounts on a daily basis.
• Must be able to appropriately and professionally communicate, process and resolve member problems and complaints.
• In conjunction with branch manager this position may assist in evaluatingwork of employees; recommend promotions, reassignments, and other personnel functions. Will provide training and assistance to employees in a supervisory role ensure efficient and effective delivery of member services.
• Ensures that the Branch image is favorable, reflecting a sound and secure financial institution that employs prudent housekeeping procedures, safety measures, and provides a pleasant atmosphere for members, including privacy, confidentiality, and ease of use.
• This position may be required to travel to other branch offices, frequently and as needed.
• Other duties as assigned by direct manager or senior level staff, as determined by fluctuating business needs.

Qualifications & Requirements:

• Associate's degree or equivalent from two years college or technical school
• 3 - 5+ years related experience, or equivalent combination of education & experience required