Contact Representative - Seasonal - DIRECT HIRE - Incentive Eligible (Amended)

Internal Revenue Service
$39,576.00 - $64,037.00 / yr
United States, Tennessee, Memphis
Nov 24, 2024
Duties WHAT IS THE WAGE AND INVESTMENT (W&I) DIVISION? A description of the business units can be found at: Vacancies will be filled in the following specialty areas: Wage and Investment Service Centers, Wage and Investment Service Centers Andover Accounts Management, Wage and Investment Service Centers Atlanta Accounts Management, Wage and Investment Service Centers Austin Accounts Management, Wage and Investment Service Centers Brookhaven Accounts Management, Wage and Investment Service Centers Cincinnati Accounts Management, Wage and Investment Service Centers Kansas City Accounts Management, Wage and Investment Service Centers Memphis Accounts Management, Wage and Investment Service Centers Ogden Accounts Management, Wage and Investment Service Centers Fresno Accounts Management, Wage and Investment Service Centers Philadelphia Accounts Management, Wage and Investment Service Centers Puerto Rico Accounts Management, Wage and Investment Service Centers IDT/Victim Assistance - Field Tour of Duty: Shifts vary by location as indicated in the vacancy by location breakout. There is not a guarantee you will be selected for the tour of duty you prefer. See announcement verbiage for availability by location. Training may be conducted during a Tour of Duty (TOD) other than the one you were selected for. You will return to your permanent TOD once training is complete. Training may be conducted in a designated location other than the assigned POD located in the job offer until training is complete. We will be filling approximately 2,080 positions across the following business divisions and locations.More vacancies may be filled as needed in the following locations. This announcement may be closed early if sufficient applicants apply to fill the anticipated vacancies. Andover, MA: 30 seasonals - Day Shift or Swing Shift Austin, TX: 100 seasonals - Swing Shift Baltimore, MD: 20 seasonals - Day Shift Chamblee, GA: 300 seasonals - 100 Day Shift, 200 Swing Shift Cheektowaga, NY: 80 seasonals - 40 Day Shift, 40 Swing Shift Cleveland, OH: 20 seasonals - Day Shift Covington, KY: 230 seasonals - 175 Day Shift, 55 Swing Shift Dallas, TX: 50 seasonals - Mid Shift Denver, CO: 100 seasonals - Mid Shift Franklin, TN: 30 seasonals - Day Shift Fresno, CA: 210 seasonals - 70 Day Shift, 140 Swing Shift Holtsville, NY: 150 seasonals - 85 Day Shift, 65 Swing Shift Indianapolis, IN: 25 seasonals - Day Shift Jacksonville, FL: 100 seasonals - Mid Shift Kansas City, MO: 80 seasonals - Day Shift or Swing Shift Memphis, TN: 75 seasonals - 75 Swing Shift Oakland, CA: 50 seasonals - Mid Shift Ogden, UT: 200 seasonals - 170 Day Shift, 30 Swing Shift Philadelphia, PA: 80 seasonals - Swing Shift Pittsburgh, PA: 50 seasonals - Day Shift Portland, OR: 30 seasonals - Day Shift Richmond, VA: 20 seasonals - Day Shift Saint Louis, MO: 40 seasonals - Day Shift Seattle, WA: 10 seasonals - Day Shift Completes contacts, i.e., conducts personal or telephone interviews with a wide range of individuals who have varying degrees of understanding, or with third party representatives, e.g., CPAs, practitioners, attorneys, who possess a professional understanding. Provides full explanations to specific inquiries initiated by the individual, generated by notices, or internally generated assignments. These inquiries involve: A body of law and regulations that covers one or more types of issues each having different conditions, reporting requirements, or other regulatory provisions that significantly affect and complicate the specific obligation involved. Regulations and policies subject to frequent legislative changes or administrative determinations, amendments or precedent decisions that affect specific conditions. Programs that include the full range of exemptions, deductions, exclusions, coupled with business taxes involving different types of exemptions, deductions, exclusions, capital gains taxes, gift taxes, excise taxes, employment taxes, and others to advise, inform, assess and collect taxes, and associated liabilities. Uses sophisticated interviewing techniques, the employee reviews individual circumstances and goals, and advises on the most advantageous ways to meet them. Elicits sensitive, personal and financial information, e.g., innocent spouse determinations, bankruptcies, or draws out information the individual may attempt to withhold, e.g., additional sources of income, overpayments, to ensure compliance with reporting and disclosure requirements. Makes determinations and uses sound judgment concerning controversial matters in reporting as appropriate the degree to which the individual understood their responsibilities and whether errors in their records reflected honest mistakes or fraudulent intent. Requirements Conditions of Employment Telework Eligible Positions: Telework eligible positions do not guarantee telework. Employees must meet and sustain IRS telework eligibility requirements (e.g., reporting at least twice a pay period to your assigned Post of Duty (POD)) and supervisor's approval to participate in the IRS Telework Program. Employees must also be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status. As a reminder - If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management. Must be a U.S. Citizen or National and provide proof of U.S. Citizenship. (Birth certificate showing birth in the U.S; Unexpired U.S. Passport; Certificate of Citizenship or Naturalization; or Report of Birth Abroad of a U.S. Citizen (Form FS-240)) Must successfully complete a background investigation, including a FBI criminal history record check (fingerprint check). Qualifications Federal experience is not required. The experience may have been gained in the public sector, private sector or One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. This position has career progression. If you are selected at a grade level lower than the full working level, you may be non-competitively promoted as your career progresses. For example, you may be hired as a GS-05, but if the position has career progression to GS-11, then you may move from a GS-05 to a GS-11 in as little as three years. You must meet the following requirements by the time of referral: QUALIFICATION REQUIREMENTS: SPECIALIZED EXPERIENCE GS-5 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: experience gained through work in positions that involved frequent contact with the public researching and responding to non-routine requests for information orally or in writing. The following are examples of specialized experience that may be qualifying and are not all inclusive. Applying laws, rules or regulations and written guidelines; Experience gained in an environment conducting face to face and/or telephone interviews (e.g., collection agency, telemarketing, customer service, sales) resolving problems and issues; Negotiating with others to resolve issues; Performing administrative and technical procedures using a computer to locate and review records and reconcile discrepancies; Experience working with records, documents, or financial accounts applying established rules and procedures (e.g., basic accounting, credits and debits, researching and/or adjusting accounts). OR You may substitute education for specialized experience as follows: completed at least 4 years of education above the high school level leading to a Bachelor's degree (120 semester hours, 180 quarter hours or 2880 formal classroom hours) or a Bachelors or higher degree. OR You may qualify with a combination of experience and education equivalent to one (1) year of specialized experience For more information on qualifications please refer to . Education For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to . FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click for Foreign Education Credentialing instructions. Additional information A 1-year probationary period is required. Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer. We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled. This is a bargaining unit position. Tour of Duty: Day Shift - Start and stop times between 6:00 a.m. and 6:00 p.m.; Mid Shift - Start and stop times between 10:00 a.m. and 10:00 p.m.; Swing Shift - Start and stop times between 2:00 p.m. and 2:00 a.m. Shift Work: This facility operates on a 24 hour per day, three-shift basis. Assignment to a specific shift cannot be guaranteed. The successful applicant must be available to work on all three shifts on a rotational basis. Alternative work schedule, staggered work hours or telework may be available. In the event that a building is closed due to rent management, new hires may be placed in a local commuting location. Season is from 6-8 Months. Employees who work a seasonal work schedule are placed in non-pay status or recalled to duty as workload or budget dictates and in accordance with their seasonal employment agreement. Relocation expenses - No. Obtain and use a Government-issued charge card for business-related travel. Travel: Occasional - May require travel 0-5 days per month Applicants must meet the minimum age requirements for this position. If this position is designated as hard to fill and you were referred by an IRS employee, the employee may be eligible to receive a bonus for referring you under The Employee Referral Bonus Program (ERBP), recruiting strategy. The incentive will be $2,000 and will require a two-year service agreement. The service agreement details will be provided to new employees prior to entrance on duty. This monetary incentive will be disbursed as outlined in the service agreement. May be eligible for telework based on IRS policy. While this job is telework eligible, you will be required to report to your assigned post of duty (POD) at least two (2) days per pay period. Employees are required to be within a 200-mile radius of their assigned POD while in a telework status. Telework eligibility does not guarantee telework; employees must meet and sustain IRS telework eligibility requirements and supervisor's approval to participate in the IRS Telework Program. Depending on the location you are selected for, you may be required to report to the office every day throughout the duration of training, which could be up to 16-weeks. This is an open continuous announcement which allows applicants to apply up to the closing date of the announcement, 12/31/2024 . This announcement will establish an inventory of applicants. Contingent upon funding and space requirements, one or more vacancies may be filled at the locations listed in this announcement as they come available. This announcement is being amended to update the closing date of announcement. A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. . Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. Required Documents The following documents are required and must be provided with your application. All application materials, including transcripts, must be in English. Online Application - Questionnaire Education - See Education Section above Registration/License (If Applicable) - active, current registration/license High School Diploma (or equivalent) - If you are 16 or 17 years of age, you MUST submit documentation of graduation from high school (or equivalent); OR completion of a formal vocational training program; OR statement from school authorities agreeing with your decision to pursue employment rather than continuing your education. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible). How to Apply This Direct Hire Public Notice is to gather applications that may or may not result in a referral or selection. Your application will remain active through the open period of this Public Notice. Applicants will be referred on a first in, first out basis. Those applicants who are applying earlier in the process will stand a much better chance of being referred for consideration in the selection process. The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on 12/31/2024 in this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on 12/31/2024. To preview the Application Questionnaire, please click the following link: To begin the application process, click the "Apply Online" button. You will be re-directed to USA STAFFING to complete your application process; answer the online questions and submit all required documents. (To submit supporting documents, import documents from USAJOBS to the appropriate document types. If the document you need was not imported from USAJOBS, you may upload it directly into this application. To protect your privacy, we suggest you first remove your SSN). To complete, you must click the "Submit Application" button prior to 11:59 PM (ET) on 12/31/2024. To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account (). There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed. To verify the status of your application both during and after the announcement open period, log into your USAJOBS account: . All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: . Agency contact information IRS Ogden/Fresno External Email Address TS SC - Accounts Management 1111 Constitution Ave NW Washington, DC 20224 US Next steps This position has career progression. If you are selected at a grade level lower than the full working level, you may be non-competitively promoted as your career progresses. For example, you may be hired as a GS-05, but if the position has career progression to GS-11, then you may move from a GS-05 to a GS-11 in as little as three years.Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at . We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis; please contact us if you require this for any part of the application and hiring process. Once your application package and online questionnaire is received you will receive an acknowledgement email. You are responsible for checking status updates and notifications in USAJOBS. Hard copy notifications will not be sent to you. You may check the status of your application for this position at any time by logging onto the USAJOBS "My Account" tab and clicking on "Application Status." For a more detailed update of your application status, you may click on "more information." Please notify us if your contact information changes after the closing date of the announcement. If your email mailbox is full or blocked (SPAM) you may not receive important communication that could affect your consideration for this position. Fair & Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance.