Facilities Management Coordinator

Title: Facilities Management Coordinator

Executive Area: Administration and Finance

College/School/MBU: Facilities & Campus Services

Department: FCS Admin Services

Work Location: Amherst

Schedule: Full time

Work Arrangement: Onsite

Job Summary

The Facilities Management Coordinator (FMC) is the primary point of contact between Facilities & Campus Services (F&CS) and the UMass Amherst campus community. The FMC facilitates communication between customers and campus service providers/external service providers to establish job scope, clarity expectations, obtain funding, troubleshoot problems, and resolve complaints.

Essential Functions

Acts as the principal facilities advisor for an area of assigned campus customers. Develops priorities and becomes a familiar point of contact with departmental representatives.

Manages multi-trade/multi-unit service work that requires coordination with customer and service providers. Oversees work from start to finish to ensure work meets agreed objectives with customer and tracks work performance against budget.

Participates in the oversight of small projects, including the scheduling and coordination of multiple trades, communication of the project status and expectations with customers, and follow-up after the completion of work.

Leads and coordinates job meetings that involve multiple participants and stakeholders, including outside contractors/vendors, Environmental Health and Safety, Physical Plant Maintenance and Custodial staff, Campus Planning, Design and Construction Management, and other campus partners.

Exercises independent judgement/authority in routing requests for services and determining billable/non-billable work.

Organizes and leads walk-throughs with customers to identify outstanding maintenance issues. Routes identified issues to appropriate team and monitors work through completion.

Collaborates with service providers to produce quotes for billable work. Clarifies and explains details to customers.

Collaborates with members of the administrative team to resolve issues with purchase orders, customer budgets, and other procurement-related needs.

Works with members of Design and Construction Management and Building Maintenance to address ADA needs, structural and mechanical problems, roofing issues, lighting and electrical needs, and other large-scale facilities challenges.

Other Functions

Performs other related duties as assigned.

Minimum Qualifications

Bachelor's Degree, preferably in Business Management, Engineering, Construction Management, Marketing, Communication, and two (2) years' experience in construction, higher education facilities management, or customer service OR an Associate's Degree, preferably in Business Management, Engineering, Construction Management, Marketing, Communication, and four (4) years' experience in construction, higher education facilities management, or customer service.

Excellent interpersonal skills to establish and ability to maintain relationships with customers. Must have the ability to foster and maintain harmonious relationships with others.

Knowledge and experience in construction and maintenance fields and terminology.

Ability to organize multiple tasks/jobs at once with minimal supervision.

Excellent oral and written communication skills.

Computer proficiency with Microsoft Office suite, including word processing, databases, spreadsheets.

Preferred Qualifications

Knowledge of the methods used in planning, estimating, and scheduling work.

Knowledge of materials, tools, and work procedures of building trades and ability to convert this knowledge into materials lists, labor requirements, and work schedule.

Working Conditions

Work is performed in a standard office or indoor university environment and involves minimal physical exertion.

Work Schedule and Work Arrangement

Monday-Friday, First Shift.

Salary Information

Pay Grade: PSSAP Grade 26

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Special Instructions for Applicants

Along with the application, please submit a resume. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references.

This position will remain open for the time period required by any applicable collective bargaining agreement and will continue until a suitable candidate pool is identified. Interested applicants are strongly encouraged to apply early.