Sr. Project Manager - Project Implementation Team, Ambulatory Operational Excellence

At UCLA Health, our vision is to heal humankind, one patient
at a time, by improving health, alleviating suffering and delivering acts of
kindness. With over 280+ practices across Southern California, UCLA Health
Clinics are uniquely positioned to provide care for patients through a
comprehensive array of health services delivered where our patients live and
work. TheAmbulatory Operational Excellence Teamsupports UCLA Health
Clinics' mission to deliver leading-edge patient care by providing reporting
and analytics, promoting operational excellence, and helping to ensure that
patients receive timely and efficient care.

This role is a key driver of enterprise ambulatory
transformation, supporting large-scale operational initiatives, clinic
expansion, and system-wide standardization efforts across UCLA Health. As the
Senior Project Manager, you will beresponsible for implementation,
coordination, monitoring, and maintaining a variety of enterprise-wide efforts
and multi-faceted projects to support clinical and administrative services,
community practice expansion initiatives, and process improvement
initiatives. You will manage these complex projects by using critical project
management thinking skills, including, but not limited to, establishing scope of
work and project plans, facilitating collaboration and communication between
functional groups across departments, managing timelines for project tasks,
reporting, ensuring goals are tracked and met, and effectively coordinating
activities with the project team. In addition, you will assist
instreamlining existing projects and management processes, procedures and
guidelines byincorporating applicable best practices.In this role,
you will demonstrate managerial and leadership skills to support administrative and
professional staff in project activities. You will also organize project
specific and advisory group meetings and ensure that minutes and action items
are generated and distributed.

This role also requires travel between all Health
System practice locations as assigned.

• Bachelor's degree or equivalent
  experience;MPH, MHA, MBA or other related Master's degree preferred.
• Minimum 5-years healthcare administrative and/or
  project manager experience.
• Demonstrated skills in data analysis and
  presentation.
• Demonstrated skill (intermediate to advanced
  level) in the use of personal computers and software programs, including but
  not limited to Microsoft Office applications, database management, and
  analysis.
• Organizational skills in priority setting,
  following through on assigned tasks, and adhering to deadlines.
• Interpersonal skills to effectively interact
  with and enhance communication and collaboration with staff, colleagues,
  administrative personnel.
• Skill in working with complex organizations to
  comply with regulatory requirements.
• Ability to function effectively in an
  interdisciplinary team that includes physicians, nurses, other healthcare
  personnel and administrative staff.
• Ability to work independently with minimal
  supervision.
• Ability to define goals in an objective and
  measurable fashion.
• Demonstrated ability in diplomacy, discretion,
  tact and sound judgment, and the ability to maintain confidentiality.
• Ability to develop, implement, and evaluate
  methods and systems to improve efficiency.
• Ability to communicate effectively
• Strong project management skills with the proven
  ability to deliver agreed objectives with timeframes, including experience in
  project outcome reporting utilizing industry standards.
• Experience in leading, facilitating, and
  implementing new programs and/or projects.
• Advanced knowledge of clinical operations or
  experience within the clinic setting.

Highly Preferred:

• Strong foundational understanding of clinical
  policies and procedures, ideally within a hospital or ambulatory setting.
• Demonstrated experience in developing, refining,
  and implementing operational or clinical policies and procedures, with a proven
  ability to drive policy standardization across clinical settings.
• Experience designing and operationalizing
  structured review and approval workflows that effectively engage
  cross-functional stakeholders.
• Skilled in developing and operationalizing
  standardized processes, frameworks, and toolkits to drive consistent, scalable
  implementation of approved clinical services across the ambulatory enterprise.
• Excellent verbal and written communication
  skills, including experience managing change communication.
• Ability to develop and implement standardized
  communication plans to ensure stakeholders receive and understand new standards
  in a clear and consistent format, supporting successful adoption and
  compliance.
• Proficiency in conducting comprehensive
  assessments of operational workflows and clinic best practices, utilizing
  representative sampling techniques to gain accurate insights into the current
  state and process variation.
• Experience creating and managing a digital
  repository to ensure ease of access and sustainability across the ambulatory
  enterprise.
• Capability to operate effectively in ambiguous
  environments, helping to define structure, processes, and scalable approaches
  for new and evolving enterprise initiatives.
• Demonstrated ability to navigate complex,
  cross-functional environments, balancing multiple stakeholders, priorities, and
  competing demands.
• Experience leading enterprise or multi-site
  ambulatory initiatives across diverse clinic settings.
• Experience supporting executive-level reporting,
  including development of presentations, dashboards, and decision-support
  materials.