Quality Manager II (Supplier Quality) - Military Flight Controls Division

Position Summary

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century, the company has been enabling engineering breakthroughs that lead to a better tomorrow.

At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers.

As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker's goal of addressing the world's most pressing engineering challenges. At Parker, our team members belong, matter and make a difference.

Military Flight Controls Division Supporting aircraft worldwide, Parker Aerospace's Military Flight Controls Division (MFCD) provides primary and secondary flight control systems that make flight possible. Tested, proven and trusted in commercial and military applications for decades, MFCD provides precise position-control actuation solutions for military aircraft across the United States and with foreign partners. The division's JetPipe electrohydraulic servovalve (EHSV) technology is used across commercial and military aircraft around the world. Headquartered in Irvine, California, the Military Flight Controls Division is the global leader in fly-by-wire flight control systems and electrohydraulic products and offers the world's most advanced motor design capabilities for flight controls.

SUMMARY

The Quality Manager II - Supplier Quality leads supplier quality strategy and execution to ensure suppliers consistently perform at acceptable levels for quality, delivery, responsiveness, and continuous improvement. This role owns the development, deployment, and sustainment of supplier quality management processes across an assigned supply base, with primary responsibility for leading zero-defect programs, reducing supplier-related risk, and rapidly recovering supplier performance following operational failures and/or nonconformances.

The position partners closely with Supply Chain, Operations, Engineering, Procurement, and suppliers to prevent defects, improve process capability, resolve chronic performance issues, and protect customer and production requirements. The Quality Manager II builds productive, win-win supplier relationships while maintaining clear accountability for supplier performance, corrective action effectiveness, and sustainable improvement.

SCOPE/SUPERVISION AND INTERACTION

Reports to the Plant Manager, Division Quality Manager, or Supply Chain leader, as applicable. Leads supplier quality professionals and/or supplier development resources and coordinates supplier quality activities across business units, plants, and value streams.

Acts as a management representative for supplier quality and works routinely with Operations, Engineering, Supply Chain, Procurement, Manufacturing, Customer Quality, and divisional leadership. Maintains regular interaction with strategic suppliers, service providers, customers, field sales, regulatory agencies, and Parker corporate/divisional functions as needed.

The dimensions of this role typically include management of a strategic and diverse supply base supporting a large manufacturing site, multiple sites, or a division. The role may oversee supplier performance across direct materials, outsourced processes, critical components, and external service providers.

ESSENTIAL FUNCTIONS

Supplier Performance Management and Governance

• Establish, monitor, and improve supplier performance management systems for quality, delivery, responsiveness, cost of poor quality, and corrective action closure.
• Define supplier quality KPIs, scorecards, review cadences, escalation criteria, and recovery expectations; communicate performance trends clearly to suppliers and internal stakeholders.
• Lead regular supplier performance reviews with strategic, high-risk, and underperforming suppliers to drive sustained improvement and accountability.
• Identify supplier risks proactively through performance data, audit results, incoming quality trends, capacity assessments, process changes, and business continuity considerations.
• Ensure supplier quality requirements are clearly defined, deployed, and maintained through supplier agreements, drawings, specifications, control plans, PPAP/FAI requirements, and quality clauses.
• Partner with Procurement and Supply Chain to support supplier selection, qualification, development, sourcing decisions, and ongoing supplier segmentation.

Zero-Defect and Supplier Development Programs

• Lead deployment of zero-defect initiatives across the supply base, emphasizing defect prevention, process capability, error-proofing, robust controls, and continuous improvement.
• Develop and execute supplier quality improvement roadmaps for strategic and underperforming suppliers.
• Drive implementation of Advanced Product Quality Planning (APQP), PPAP, First Article Inspection (FAI), control plans, PFMEA, process flow, capability studies, and validation activities, as applicable.
• Coach suppliers in the use of Parker Quality Process (PQP) methodologies, structured problem-solving tools, Lean principles, and statistical process control.
• Verify that suppliers implement effective preventive controls and that improvements are sustained through objective data, audits, and performance monitoring.
• Promote collaboration with suppliers to identify mutually beneficial improvements in quality, delivery, productivity, and total cost.

Supplier Nonconformance Containment and Recovery

• Lead rapid supplier recovery activities for operational failures, major quality events, delivery disruptions, recurring nonconformances, or significant customer impacts.
• Coordinate immediate containment actions to protect Parker operations and customers, including inspection, controlled shipping, sorting, traceability, replacement material, and disposition support.
• Ensure timely issuance, management, and closure of Supplier Corrective Action Requests (SCARs) and supplier 8D reports.
• Lead cross-functional escalation and recovery plans for suppliers not meeting established performance expectations; define milestones, owners, recovery metrics, and exit criteria.
• Validate root cause, corrective action implementation, and effectiveness to prevent recurrence.
• Escalate significant supplier risks to leadership, while working constructively with suppliers to restore stable performance and preserve long-term business relationships where appropriate.

Supplier Audits, Qualification, and Compliance

• Lead supplier audits, assessments, and surveillance activities based on supplier risk, performance, process criticality, and customer/regulatory requirements.
• Assess supplier quality systems and manufacturing processes for compliance with applicable requirements, including ISO 9001, AS9100, IATF 16949, customer-specific requirements, and Parker policies, as applicable.
• Coordinate new supplier qualification, supplier requalification, process-change approval, source inspection, and special process validation activities.
• Ensure audit findings and supplier corrective actions are closed effectively and within required timelines.
• Maintain supplier quality records, audit documentation, approved supplier status, and performance history in accordance with applicable QMS requirements.

Structured Problem Solving and Risk Reduction

• Lead complex supplier root cause analysis and corrective action efforts using A3, 8D, 5-Why, Fishbone, fault-tree analysis, and other structured methodologies.
• Drive supplier use of PFMEA, control plans, mistake-proofing, SPC, MSA/gage R&R, process capability analysis, and layered process audits to reduce variation and prevent defects.
• Analyze supplier quality data, including incoming inspection results, defects per million opportunities, supplier PPM, cost of poor quality, SCAR aging, and repeat nonconformances.
• Identify systemic risks and lead cross-functional actions to improve supplier process capability, incoming material quality, and supply continuity.
• Support containment and risk-mitigation planning for critical supplier transitions, new product launches, engineering changes, and supply disruptions.

Cross-Functional Collaboration and Project Leadership

• Partner with Supply Chain, Procurement, Engineering, Operations, and Program Management to ensure supplier quality requirements are incorporated early in product development, sourcing, and launch activities.
• Support supplier selection decisions by evaluating supplier capability, quality-system maturity, process risk, capacity, and historical performance.
• Lead cross-functional initiatives to reduce supplier-related defects, improve incoming quality, eliminate production disruptions, and lower total cost of poor quality.
• Facilitate clear and timely communication between Parker and suppliers during quality events, change management activities, and improvement projects.
• Balance immediate operational needs with long-term supplier development and relationship objectives.

People Leadership and Capability Building

• Lead, develop, and coach Supplier Quality Engineers and other assigned quality professionals.
• Manage staffing, training, priorities, performance, and resource allocation to support supplier quality objectives.
• Build organizational capability in supplier quality planning, risk management, auditing, problem solving, and supplier development.
• Foster a culture of accountability, collaboration, prevention, data-driven decision-making, and respectful supplier partnership.

JOB REQUIREMENTS

Education and Experience

• Bachelor's degree required; Engineering, Quality, Supply Chain, Manufacturing, or related technical degree preferred.
• Minimum of 8 years of related quality, supplier quality, manufacturing engineering, supplier development, or operations experience.
• Experience leading supplier quality teams, supplier development programs, or complex quality improvement initiatives across a diverse supply base.

Knowledge and Skills

• Strong knowledge of supplier quality management, supplier development, risk-based thinking, and quality-system requirements.
• Working knowledge of applicable QMS standards and audit practices, including AS9100
• Proficiency with quality tools and methods, including APQP, PPAP, FAI, CAPA, SCAR, A3/8D problem solving, PFMEA, control plans, SPC, MSA/gage R&R, and process capability analysis.
• Ability to interpret engineering drawings, specifications, material requirements, and quality standards; GD&T familiarity preferred.
• Strong analytical and data-management skills, including supplier scorecards, KPI dashboards, trend analysis, and statistical tools such as Minitab or equivalent.
• Demonstrated ability to lead supplier recovery plans, manage escalations, and deliver results under time-sensitive operational conditions.
• Strong communication, negotiation, influence, and relationship-management skills with the ability to engage effectively at executive, management, technical, and shop-floor levels.
• Ability to establish firm performance expectations while fostering collaborative, professional, and mutually beneficial supplier relationships.
• Familiarity with ERP, supplier quality management systems, MES, and Microsoft 365 productivity tools.

Certifications Preferred, Not Required

• Certified Quality Engineer (CQE), Certified Quality Auditor (CQA), Certified Manager of Quality/Organizational Excellence (CMQ/OE), or equivalent ASQ certification.
• Lead Auditor or Internal Auditor certification for ISO 9001, AS9100, IATF 16949, or applicable standards.
• Lean Six Sigma Green Belt or Black Belt.

Other

• Ability to travel periodically, including domestic and international travel as needed, to support supplier audits, supplier development, recovery activities, launches, and customer requirements.
• Ability to respond with urgency to supplier-related operational disruptions and significant quality events.

Pay, Benefits, Work Schedule

Competitive Compensation

• Pay Range: $122910 to $215170 annually
• Participation in Annual Incentive Program

Benefit & Retirement Plans

Parker offers competitive benefit programs, including:

• Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
• 401(k) Plan with company matching contributions at 100% of the first 5% of pay.
• Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay.
• Career development and tuition reimbursement.
• Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
• Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
• Paid Time Off and Company-Paid Holidays.
  

Equal Employment Opportunity

Additional Comments:

The essential functions have been provided as example of the type of work performed by employees assigned to this job classification. The company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions. The job description is not intended to be an inclusive list of duties and responsibilities. It is intended to describe the general nature of the position.

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission

Drug Tests

Drug-Free Workplace
In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.