Workplace Management Associate

Workplace Management Associate

The Role

The Workplace Management Associate is a key member of the Workplace Management team. This role keeps daily office operations, facilities, and employee services running smoothly, supporting associates, leadership, and customers while maintaining compliance, safety, and audit readiness.

What You'll Do

* Manage day-to-day office operations and procedures, and ensure associates follow them.

* Manage vendors and suppliers, including agreements and invoices.

* Coordinate with the IT department on all technical assets.

* Support teams with meeting setups, including catering, supplies, and security access.

* Interact with senior leadership, demonstrating attention to detail and professionalism.

* Maintain documentation for audits.

* Maintain and update employee records and related information for the assigned account.

* Resolve and respond to employee queries on a day-to-day basis.

* Implement Workplace Management initiatives and actions in line with the established guidelines.

* Maintain office compliance for audits, and prepare for internal and external audits.

* Support office access controls and CCTV, and complete required platform trainings.

* Seek resolution of all service requests, with a goal of exceeding customer expectations.

* Modify and track change control documentation for equipment and facilities.

* Manage incoming and outgoing office mail.

* Support the onboarding process for employees, including creating access and security badges.

* Assist in implementing corporate and/or regional EHS policies and procedures.

* Monitor parking facilities and issue permits where necessary.

* Be available by phone to answer important queries.

* Perform all other duties as assigned by manager(s).

* Ensure assigned projects are completed on time, within budget, and with proper regard for safety.

* Ensure compliance with all regulatory requirements related to equipment maintenance functions.

* Maintain effective communication with all employees and customers, and keep the manager informed of significant operational issues and customer complaints.

* Manage the onsite Emergency Response team, including first aid and fire drill procedures within the office.

* Support the WM team on various projects.

* Assist with setup and breakdown for organizational events and activities.

* Assist with pantry management, from inventory to maintenance needs.

* Organize and maintain office supplies.

* Maintain storage facilities so they stay organized.

* Receive packages and materials for storage and/or distribution.

* Maintain the office space so it is kept in good condition.

* Review work orders to ensure assignments are completed.

* Collaborate with engineering on building projects.

* Ensure financial processes are always followed.

* Ensure all Critical Environment (CEM) requirements are met.

* Ensure the provision of a safe working environment.

* Provide 24/7 emergency call support and on-site attendance as required.

* Assist in planning and executing any shutdowns.

* Work closely and proactively with the procurement team on vendor requirements and annual maintenance contracts (AMC).

* Implement best business practices and cost, energy-saving, and optimization ideas.

* Observe safety and security procedures, and use equipment and materials properly.

* Inspect facilities and oversee their maintenance.

* Assist with the development of assessment findings reports.

* Coordinate and manage moves, additions, and change activities.

* Respond to facility inquiries and issues by verifying the problem and taking the necessary corrective action.

* Support the employee survey program with scheduling, updating summaries, and maintaining process documents.

* Support general WM team operations and compliance.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What You Need

Required

* Associate or bachelor's degree, or equivalent experience.

* Prior experience handling office responsibilities, customer service, or a related field in a corporate environment.

* Excellent written and verbal communication skills; proficient in English-language business writing.

* Highly organized multitasker who works well in a fast-paced environment.

* Ability to rapidly learn and take advantage of new concepts, business models, and technologies.

Skills

* Ability to quickly learn organizational policies and processes.

* Ability to adapt to different environments and situations as the need arises.

* Good communication skills.

* Ability to interact with employees tactfully.

* Attention to detail.

* Ability to maintain a professional demeanor at all times.

* Demonstrated initiative when faced with problems, and ability to provide solutions.

* Strong sense of responsibility and ability to complete tasks with minimal supervision.

* Strong customer service and teamwork orientation.

* Extremely organized and detail-oriented.

* Ability to effectively and efficiently solve problems, identify root causes, and implement solutions.

* High level of integrity, ownership, and craftsmanship.

* Demonstrated efficiency, productivity, accuracy, and results orientation.

* Able to follow instructions to completion.

* Strong safety mindset.

Preferred

* Prior experience in building management, and thrives in a facility management environment.

* Knowledge of security badging and access control.

* Ability to troubleshoot general IT issues, such as video conferencing, Wi-Fi, and battery power supply.

Location & Compensation

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Norfolk, VA

Compensation Range: $50,000 - $61,000

Who We Are

Since 1999, UST has worked side by side with the world's best companies to make a powerful impact through transformation. Headquartered in the United States, UST is powered by technology, driven by AI, inspired by people, and led by our purpose, we partner with our clients from design to operation. Our AI-driven digital solutions, proprietary platforms, engineering, R&D, products, and innovation ecosystem turn core challenges into impactful, disruptive business outcomes. With deep industry knowledge and a future-ready mindset, we infuse expertise, innovation, and agility into our clients' organizations-delivering measurable value and positive lasting change for them, their customers, and communities around the world. Together, with 30,000+ employees in 30+ countries, we build for boundless impact-touching billions of lives in the process. Visit us at .

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company's 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) Retirement Plan with employer matching.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.

Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

As part of our recruitment process, UST may use AI or automated tools to support activities such as application screening, scheduling, or interview assistance. All hiring decisions are made by our recruitment team. Where applicable law requires it, further notice will be provided separately.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and "fair chance" ordinances.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

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Access Control, Customer Support, Facilities Management, Health and Safety Compliance, Budget Management, Compliance Management, Process Documentation, Vendor Management, Business Operations, Emergency Response