Director of Professional Services

About TrackVia

TrackVia is the field operations intelligence platform that helps organizations connect, control, and continuously improve mission-critical operations, bringing together field teams, operational workflows, and enterprise data into one real-time system. The company's configurable applications, mobile capabilities, and AI powered insights automate work and turn operational data into actionable intelligence, helping teams adapt quickly without rigid point solutions or costly custom development.

Our mission is to help these organizations operate more efficiently, effectively, and transparently. For more information, visit www.TrackVia.com.

Why TrackVia

• We're growing and investing in our future. Backed by Bow River Capital, TrackVia is accelerating innovation across our platform, expanding our AI capabilities, and investing in delivering even greater value to our customers.
• Our customers depend on us. Many organizations have trusted TrackVia to power their mission-critical operations for over a decade. Our Professional Services team plays a critical role in helping customers successfully implement, optimize, and expand their use of our platform.
• You'll have a direct impact on our growth. You'll lead and scale our Professional Services organization, accelerate customer time-to-value, grow services revenue, and build a more efficient and profitable delivery operation. Your leadership will directly influence customer satisfaction, retention, and expansion.
• You'll have the opportunity to build and innovate. We're evolving how we deliver professional services by leveraging AI, automation, and repeatable solutions to make implementations faster, more scalable, and more valuable for customers. You'll help shape that transformation.

About the Role

We are seeking a highly experienced, results oriented Director of Professional Services to lead and scale TrackVia's implementation and professional services organization.

This leader will own the end to end delivery of customer implementations, manage and develop our Implementation Engineering team, drive faster time to value, and build a scalable, profitable services organization.

The ideal candidate brings a strong combination of B2B SaaS professional services leadership, technical implementation expertise, financial and operational discipline, and a customer first mindset.

This is a hands on leadership role requiring someone who can operate strategically while staying close to customer engagements, delivery execution, team performance, and services financials.

The Director will work closely with Sales, Customer Success, Product, and Engineering to ensure successful customer onboarding, solution delivery, ongoing adoption, and expansion opportunities.

Key Responsibilities

1. Professional Services Leadership & Team Development

• Lead, mentor, and develop TrackVia's team of Implementation Engineers and Professional Services resources.
• Establish a high performance, customer centric delivery culture built on accountability, quality, and continuous improvement.
• Own resource planning, capacity management, utilization, hiring, and performance management.
• Develop scalable processes, delivery methodologies, and best practices across the services organization.
• Establish clear ownership, expectations, and performance metrics for implementation engagements.
• Build a team capable of supporting increasingly complex enterprise customers and implementations.

2. Customer Implementations & Time to Value

• Own successful delivery of customer implementations from post sales handoff through go live and transition to Customer Success.
• Drive measurable reductions in implementation timelines and accelerate customer time to value.
• Establish consistent implementation methodologies, project plans, milestones, and customer success criteria.
• Ensure implementations are delivered on time, within scope, within budget, and with high customer satisfaction.
• Proactively identify and resolve delivery risks, escalations, and resource constraints.

3. Professional Services Revenue & Profitability

• Own professional services revenue performance, including implementation services, ongoing services engagements, and expansion related services.
• Partner with Sales and Customer Success to identify, scope, and close additional services opportunities within existing customer accounts.
• Develop and optimize services pricing, packaging, statements of work (SOWs), and engagement models.
• Own services utilization, delivery efficiency, project profitability, and gross margin performance.

4. Scalable Delivery & Operational Excellence

• Build standardized delivery playbooks, templates, quality controls, and project governance.
• Implement consistent reporting and dashboards for implementation health, delivery timelines, resource utilization, and financial performance.
• Identify bottlenecks and lead initiatives that improve delivery speed, predictability, and customer satisfaction.
• Leverage automation, AI, reusable components, and TrackVia's own platform capabilities to improve implementation productivity.
• Expand the use of AI assisted application development and internal tools to reduce manual implementation effort.

5. Customer Retention, Adoption & Expansion

• Partner closely with Customer Success to ensure customers achieve measurable business outcomes from their TrackVia investments.
• Identify opportunities to expand TrackVia into additional use cases, departments, and operational workflows.
• Develop ongoing services offerings focused on application optimization, workflow enhancements, integrations, and customer enablement.

Qualifications

Required

• 8+ years of experience in professional services, implementation services, or technical delivery within B2B SaaS organizations.
• 3+ years of experience leading professional services or implementation teams in a SaaS company.
• Demonstrated success managing Implementation Engineers, Technical Consultants, Solution Consultants, or similar technical delivery teams.
• Proven ownership of professional services revenue, utilization, delivery costs, and gross margins.
• Strong understanding of SaaS implementation methodologies, customer onboarding, integrations, and enterprise software deployments.
• Experience building and scaling professional services processes, operating models, and delivery frameworks.
• Demonstrated ability to reduce customer implementation timelines and improve time to value.
• Experience developing and managing SOWs, services pricing, resource planning, project budgets, and revenue forecasts.
• Excellent leadership, communication, problem solving, and executive stakeholder management skills.
• Strong analytical and financial acumen, including experience managing services KPIs and operating performance.

Location: Denver, CO preferred, open to remote