Float Senior Universal Banker

POSITION TITLE: FLOAT SENIOR UNIVERSAL BANKER

DEPARTMENT: COMMUNITY BANKING/BRANCH ADMINISTRATION

LOCATION: Cranston Branch - Metro West Region

FLEXIBLE WORK PROGRAM ELIGIBILITY CODE: N/A

FUNCTION:

Under the direction of the Branch Manager, Universal Banker is at the forefront of customer interactions as part of a branch-based team that provides high quality service that earns the long-term loyalty of our customers. Leverages communication skills and banking knowledge to engage with customers. Understands customer's needs which will provide financial solutions and advice to resolve issues and help customers achieve their financial goals. It is an all-encompassing role which requires the associate to provide banking products and services to new and existing customers. This individual is also responsible for opening new accounts, assisting customers in processing banking transactions. Responds to customer inquiries by promptly answering questions, resolving routine problems, or referring our customers and new business to the appropriate service personnel. This position may also include additional duties such as opening the branch in the absence of their supervisor and can vary dependent upon the Branch needs. Demonstrates a willingness to do more than is required or expected by embracing the Bank's mission statement and core values, which will improve results and morale as well as create new opportunities.

RESPONSIBILITIES:

RELATIONSHIP DEVELOPMENT AND SERVICE

1. Be the face of BayCoast Bank, presenting a professional, friendly and helpful appearance with every interaction
2. Effectively engages with customer inquiries in a courteous and efficient manner according to the Bank's problem resolutions procedures.
3. Accurately processes various customer transactions.
4. Leverages problem-solving and strong communication skills to resolve customer issues
5. Adheres to the Customer Centric service standards
6. Performs customer service and relationship development duties as required.
7. Initiates contact with customers to ensure satisfaction.
8. Responds to customer inquiries by quickly and courteously answering questions and helping to resolve customer issues/problems according to the Bank's problem resolution procedures.
9. Embraces the Bank's commitment to Solutions by seeking and recognizing opportunities to refer to new business to different areas of the bank, BayCoast Insurance, BayCoast Financial Services, Plimoth Investment Advisors, and BayCoast Mortgage
10. Uses Salesforce to track identified tasks, leads, and opportunities. Strongly encouraged to utilize and track referrals through Solutions to ensure proper credit and recognition.
11. Knows features and benefits of BayCoast Bank products
12. Evaluates customers' needs by being consultative and encouraging discussion to offer Solutions.
13. Engages in Relationship Development and Service activities and contributes directly to the success of the branch by recognizing and uncovering customer needs and matches them to the Bank's products and services.
14. Instructs and guides customers in the use of electronic products and services to ensure customers are well informed and comfortable using them.
15. Uses basic relationship development techniques to deepen existing customer/prospect relationships.
16. Seeks and promotes opportunities to provide Merchant Services and Elan credit card products to customers.
17. Enthusiastically participates in and supports Bank-sponsored marketing initiatives, sales meetings, training programs and campaigns/contests.
18. Serves as an active member of the office customer service team opening deposit accounts, taking loan applications, problem solving and providing Solutions to customers.
19. Enthusiastically participates in bank-sponsored training programs, campaigns, and contests.
20. Strives to meet and exceed bank/branch goals.

OPERATIONS

1. Maintains a high degree of accuracy, organization, and productivity in conducting customer transactions.
2. Demonstrates complete knowledge of Customer Service Associate (teller) transactions and performs Customer Service Associate (teller) transactions & other duties as needed
3. Consistently produces the expected volume of teller transactions while maintaining teller difference limits
4. Prepares documents completely and accurately
5. Cross-trained to support other departments such as ITM, Loan Servicing, Deposit Operations.
6. Quickly responds to internal inquiries
7. Places stop payments on accounts and official checks, as requested
8. Directly sells money orders and bank checks
9. Signs bank checks, approves certain checks for encashment, and overrides certain transactions in accordance with proper procedures.
10. Balances daily work at end of day, assists in adding up all documents for end of day branch proof, changes ribbons and calculator rolls on equipment, images/scan checks and bonds
11. Proves and processes night deposit and subject to verification bags
12. Processes bond redemptions
13. Assists in the proving of the ITM/ATM machine
14. Issues Debit/ATM cards through Card @ Once and performs maintenance when cards are compromised due to lost, stolen or fraud
15. Assists in the Safe Deposit Box functions
16. Effectively uses available resources for problem resolution.
17. Conducts business in a professional manner and maintains a neat, organized work area
18. Process wire transfer requests
19. Accurately completes the loan applications
20. Utilizes Currency Exchange International (CXI) to order and deposit foreign currency as needed
21. Consistently adheres to bank policies and procedures regarding branch operations, security, and employment practices.
22. Is responsible for opening and/or closing the branch in the absence of the Manager. Assistant Manager, or Supervisor according to operational and security procedures.
23. Participates as a "team player" to accomplish branch tasks.
24. Adhere to Bank's confidentiality policy and the safeguarding of customer information.
25. Attends all required training/meetings as assigned or scheduled.
26. Maintains a current registration with the Nationwide Multistate Licensing System (NMLS) if applicable.
27. Performs additional duties as requested.

Knowledge/Skills/Experience Requirements:

High school/some college preferred. Minimum of 4 months sales/customer service experience in a retail environment. Previous banking and/or cash handling experience necessary. A self- motivator with a demonstrated aptitude and desire for sales achievement. Decision-maker with well-developed interpersonal skills including a positive and helpful attitude.

Physical/Work Condition Requirements:

In the performance of respective tasks and duties, the employee is expected to successfully perform the essential functions of the position. Reasonable employee accommodation for physical or mental disabilities will be considered on a case-by-case basis. While performing duties the employee is required to sit, talk, hear, lift up to 50 lbs., carry coin bags, and may be required to work evenings and/or weekends, attend remote meetings and/or travel.

Equipment Used:

General office and bank equipment. Bank and IRS forms. Computer, printer, coin machine, bill counter, cash recycler, copier, scanner, fax machine, Card @ Once instant Debit/ATM card printer, safe deposit time recorder.