Business Systems Analyst

The Business Systems Analyst for NA Service Operations is mainly responsible to assist the Service Management Team with Analysis, Reporting, and Support of work management tools used by the NA Medical Service and Safety teams. The Business Systems Analyst will be the direct line of support as Key User supporting organizational Superusers for the identification and resolution of work management tool issues.

The Business Systems Analyst will work directly with the Tools and Methodology Team in the Service Operations Department in the design, development, and presentation of complex data to the Senior Management of the NA Service organization.

• Tracking, reporting and integrating of NA Service operational data residing in the work management tools.
• Manage and maintain operational systems used by NA Service Operations in supporting customer requirements.
• Monitor and support the accuracy and consistency of the data integrity and data capture processes developed and established for NA Service statistical reporting.
• Learn and manage the operation of Draeger approved systems to support customer requests for process and system improvements.
• Develop and publish regular reports to Service as directed.

System Key User responsibility, i.e. CRM, SAP, etc.

• Provide single point of accountability for the functionality and efficiency of the overall system assigned
• Collaborate with Department Heads to strategically build process improvements and best practices
• Make key decisions for the assigned system based on experience and stakeholder feedback
• Develop periodic reports as requested and direct the distribution of reports to the user community
• Act as the Key User Analyst providing user support for all training, reports, dashboards, and troubleshooting processes

Manage reporting functionality on business activity and metrics at regular intervals.

• Create and publish Quarterly Business Reports based on NA Service business goals and activities.
• Analyze report output for accuracy and consistency.
• Prepare and/or deliver presentations for NA Service customers as directed
• Develop and maintain key business metrics for NA Service customers
• Monitor and report on target achievement as defined by NA Service Management
• Document and maintain Service Operations Systems processes and procedures.

Developing Staff Training and Reference Manuals for the NA Service organization as needed

• Document and maintain internal field guides and reference manuals supporting the NA Service staff.
• Coordinate and conduct new employee orientation with the Key User system assignment

Develop and Implement Full Life Cycle Business Processes to Measure and Improve NA Service Operations

• Develop close working relationships with all stakeholders impacted by the NA Service Operations processes
• Lead teams as directed to develop and document business processes related to the NA Service Operations business.
• Document requirements, workflow processes, and implementation instructions for new business processes.

Education - Bachelor Degree in Accounting/Business Management or related field or equivalent combination of education and experience.

Related Experience - Minimum five years of related experience as a Business Analyst or a similar role

Special Competencies or Certifications -

• Excellent communication and presentation skills.
• Excellent written and verbal communication, including technical writing skills.
• Understanding of Business Process Re-engineering concepts and application.
• The ability to conduct cost/benefit analysis for justification of Business Case proposals of new or enhanced NA Service Operations processes.
• The Business Systems Analyst for the Service Operations System group must demonstrate the ability to understand primary source data and apply analyst techniques to create meaningful business information.
• Demonstrated Advanced level of knowledge with Microsoft Office applications with an emphasis on MS Excel and MS PowerPoint.
• Experience with PowerBI and SAP Controlling systems is beneficial.

Work Environment / Conditions:

• Ability to focus on details, recall/retain information
• Ability to work together with others and in a team atmosphere; while displaying civility, cordiality, friendliness, empathy, etc.
• Ability to comprehend and express oral and written communication
• Ability to think critically and/or mathematically, in context of disciplinary situations to provide a solution or solve a problem
• Ability to combine pieces of information and/or general rules to produce answers or decisions
• Ability to work in a fast-paced environment with varying amounts of individual responsibilities, conflict resolution, redirected priorities, etc.
• Ability to travel nationally /internationally, less than 10% of the time (by automobile, train, plane)
• Ability to use computers and computer systems (includes hardware and software)
• Ability to perform day to day tasks; i.e. maintain information files and processing paperwork
• Ability to see details at a close range