New

Regional Director Hearing Care

Sonova USA, Inc.
$120,000-$145,000
United States, New York, New York
Nov 06, 2026
New York (NY), United States Regional Director Hearing Care 166298 As a Regional Director, Hearing Care at AudioNova, you are responsible for directing and leading the Regional Manager, Hearing Care, a team of Hearing Care Professionals, and support staff in a designated region. As a strong leader, you will guide, coach, and mentor your team while leveraging your strong business acumen to drive your team toward achieving sales budgets, assigned key performance indicators (KPIs), and profit. The Regional Director will lead the team to provide an exceptional customer experience through the highest standards of care by following Pinnacle Audio Care. Talent management is a key focus in this position, as it plays a vital role in driving the overall success of the business. Your Role at AudioNova: Lead and inspire the sales team to achieve KPIs such as revenue targets, Average Selling Price (ASP), Gross Margin, Local Contribution Margin (LCM), Help Rate, and Same Day Help Manage, coach, and develop a team of Hearing Care Professionals and support employees, including selection, hiring, development, and performance management Effectively manage and support change management initiatives Motivate the team to enthusiastically embrace the policies and procedures of AudioNova Ensure the team provides a customer-centered approach by exploring customers' lifestyle needs through the MEET customer journey and services, providing best practices for all customer visits, and motivating customers to improve their quality of life through the use of the latest hearing care solutions Ensure all employees are compliant with AudioNova's local and global policies and procedures, including HIPAA, licensing, state-mandated CEUs, and billing requirements for all dispensing employees Ensure that all employees adhere to AudioNova's customer and sales process, which includes, but is not limited to, applicable sales systems and processes, as well as meeting audiological requirements Work collaboratively with other leaders to execute on all talent management initiatives, including development, appraisal, succession planning, and performance management, while meeting other KPI expectations such as Regrettable Voluntary Turnover (rVTO) and Internal Leadership Recruitment Rate (ILRR) Lead strategies to improve engagement across the region Maintain awareness of industry trends and developments Collaborate with Real Estate, Facilities & Branding to execute on portfolio management initiatives such as openings, closures, renovations, refreshes, and other capital projects Experience in transition and integration of new clinics and employees through acquisition or greenfield Foster a culture that aligns with the values and vision of AudioNova Support the Senior Director, Sales with strategic projects Ensure compliance with all local, state, and federal laws as well as AudioNova brand standards Perform other assigned duties and responsibilities Job Qualifications: Bachelor's Degree or equivalent experience required; MBA preferred Willing to travel up to 50-60% Hearing Healthcare, Medical Retail, or Retail experience is a plus Strong business acumen Marketing and promotion experience Solid analytical and problem-solving skills Strong leadership, coaching, mentorship, and counseling skills Multi-unit management experience Experience with Microsoft Office and Outlook, especially PowerPoint and Excel Work Experience: Minimum 2-3 years of relevant multi-unit management experience Hearing Healthcare management experience is a plus Proven marketing, sales, and business growth success within a high-touch, customer-focused environment Salary: $120,000-$145,000 + Annual Bonus, Auto Allowance We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment regarding employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability, or any other legally protected status. We thank all applicants in advance; however, only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources. Sonova is an equal opportunity employer We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status. Recruitment Fraud Warning We have become aware of fraudulent recruitment activities in which individuals falsely claim to represent Sonova or recruitment agencies acting on our behalf. These individuals may contact potential candidates by email, messaging services or other channels and may offer employment opportunities or recruitment-related services, such as CV preparation or review, in exchange for payment. Sonova will never ask candidates to pay fees or make payments as part of our recruitment process. We also do not require candidates to purchase recruitment, CV preparation, training or similar services as a condition of applying for or obtaining employment with us. Please exercise caution if you receive an unsolicited communication claiming to relate to a vacancy at Sonova, particularly if it requests payment, financial information or other sensitive personal information. If you are uncertain whether a recruitment communication is genuine, please verify the vacancy through our official careers page or contact us through the contact details published on our website. Sonova accepts no responsibility for fraudulent communications or transactions made by individuals or organisations falsely claiming to represent us.