Community and Public Services, Market Segment Manager, Middle Market & Large Accounts (Hybrid)

At Selective, we don't just insure uniquely, we employ uniqueness.

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work in 2025 for the sixth consecutive year.

Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

Position is hybrid with an opportunity to be located in one of the regional offices for Mid-Atlantic, New Jersey, Northeast and Southern as well as our Short Hills Corporate Office.

Partner with regional underwriting teams to drive profitable growth across both middle market and large accounts in the Community and Public Services (CAPS) market segment which includes social services, municipalities, public & private schools, senior living, and religious institutions. Positioned as a market segment expert - from both an underwriting and business perspective - this role assists regional personnel and agents in successfully underwriting and marketing new and existing accounts.

The Middle Market territory is currently designed to include most of our New England states (MA, ME, NH, RI and VT) and the Large Account territories covered include the Mid-Atlantic, New Jersey, Northeast and Southern Regions. Manages market segment results by identifying positive and negative trends and recommending strategies to improve performance.

This position handles referrals and consultations in support of middle market and large account transactional underwriting, coaching, mentoring, and training by transferring knowledge one risk at a time including alternative risk transfer approaches, to refine the market segment's performance. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

Provide deep segment and large account expertise, ensuring effective performance across our broad, generalist underwriting appetite.
Drive growth and profitability for middle market and large accounts in the CAPS market segment in support of our diversification strategies via breadth of appetite. Contribute to the development, refinement, maintenance and understanding of our underwriting guidelines and standards.

Manage transactional engagement (referrals and consultations) with the company's regional front-line middle market and large account underwriters, balancing risk and market realities. Deliver daily coaching, training, mentoring and knowledge transfer to influence underwriting actions and outcomes as well as active visibility in the field, agency visits (in person and virtual) as well as regional office visits. Develop excellent working relationships with regional personnel to ensure they are comfortable in requesting assistance in order to explore as many account opportunities from their agents as possible.

Maintain a strong in-person field presence to gather input first-hand from our regional teams, agents and insureds to successfully balance underwriting expectations with competitive intelligence, sales and marketing. Provide exceptional customer service to regional personnel and agents.

Conduct direct external engagement with segment customers to fully understand their operations, exposures, risk profiles, business plans and evolving.

Participate in the development of strategies to capitalize on opportunities or mitigate risk in support of our customers while driving our desired outcomes.

Partner with actuarial, advanced analytics, claims leadership, competitive intelligence, legal, marketing, premium audit, product leadership, region leadership and teams, regulatory compliance, risk management as well as the other market segment leaders, UW Practices and UW Strategy.

Knowledge and Requirements

• Managing small projects.
• Excellent customer service, networking and relationship building skills.
• Strong sales and negotiation skills.
• Strong problem-solving ability.
• Excellent presentation skills.
• Proven leadership capability.
• Must have valid state-issued driver's license in good standing and be able to drive an automobile.
  Education and Experience
• College degree preferred.
• 10+ years commercial lines underwriting experience including 5+ years underwriting experience in the CAPS market segments.
• Large accounts experience preferred.

Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and 20 days of paid time off. Additional details about our total rewards package can be found by visiting our benefits page.

The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.

For Massachusetts Applicants

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.