Systems Configuration Specialist

Description:

Title: Systems Configuration Specialist

Reports to: Sr. Director, Business and Clinical Systems

Department/Location: Remote

FLSA Status: Exempt

Guidelight Health is a cutting-edge behavioral healthcare company dedicated to transforming lives through high-quality PHP (Partial Hospitalization Program) and IOP (Intensive Outpatient Program) services. As a newly launched organization, we are on a mission to redefine the behavioral health industry by delivering exceptional care, utilizing state-of-the-art facilities, and prioritizing the well-being of those we serve. At Guidelight Health, we are building a team of passionate, forward-thinking professionals who are eager to be part of this exciting journey to reshape mental health care.

Role Summary:

The Systems Configuration Specialist is responsible for translating business-defined requirements into accurate system builds during the pilot and implementation phases of new markets & initiatives. Once specifications are established by leadership or operational stakeholders, this role executes the configuration of forms, workflows, templates, and system structures across the organization's core support systems, including the EMR, outcomes measurement tool, telephony platform, CRM, AI tools, and other Systems/Tools. This role also supports and triages requests submitted through the internal ticketing system.

Role Responsibilities:

• Configuration
  
  
  
  • Build forms, workflows, templates, and system structures based on specifications.
  
  
  
  
• Testing
  
  
  
  • Conduct testing and validation of builds to ensure functionality and compliance before go-live. Partner with the Director to validate alignment between builds and business requirements.
  
  
  
  
• Training & Rollout
  
  
  
  • Develop & maintain implementation materials, supporting end-user system education, and assisting with adoption during pilot and launch phases.
  
  
  
  
• Documentation
  
  
  
  • Create and maintain comprehensive documentation, including implementation guides, user guides, training materials, and knowledge bases for systems administration and use.
  
  
  
  
• Support & Ticketing
  
  
  
  • Monitor, triage, and resolve or escalate system configuration requests submitted through the internal ticketing system in a timely manner.
  
  
  
  
• Change Management
  
  
  
  • Manage updates to configuration inventory and downstream vendor change management.
  
  
  
  
• Knowledge Management
  
  
  
  • Review, create, and maintain knowledge documentation to support the end user and other Clinical Support staff in partnership with the Systems Support Specialist.
  
  
  
  
• Collaboration
  
  
  
  • Partner with the Sr. Director to understand defined requirements and project goals. Provide feedback on system limitations, risks, or opportunities during build and testing. Communicate progress, blockers, and outcomes clearly to the Sr. Director.
  
  
  
  
• Continuous Improvement
  
  
  
  • Maintain documentation of recurring issues and contribute to process improvements, using ticketing and request trends to inform process improvements and standards in partnership with the Systems Support Specialist.
  
  
  
  

Required Qualifications:

• Bachelor's degree or equivalent experience in healthcare, health IT, information systems, or related field.
• 2-3 years of experience in system configuration, EMR/EHR (Kipu), or workflow build (preferred).
• Strong problem-solving skills and attention to detail.
• Ability to balance multiple priorities (implementation + project work).
• Knowledge and experience with health care information systems or knowledge of processes and workflows common in behavioral health, preferred.
• Computer proficiency, including MS365 (specifically excel) & Smartsheet, preferred.
• Must have strong analytical and critical thinking skills.
• Strong communication skills (verbal and written)

*Please do not contact our public clinical admissions line regarding this or any other job posting. For recruiting-related inquiries, please contact the Talent team at Talent@guidelighthealth.com

Guidelight is an Equal Opportunity Employer. We are passionate about fostering an environment where everyone, irrespective of their race, gender, sexual orientation, or background, feels valued and included.

We want to be a place where every employee has a voice and feels truly welcome, appreciated, free to be themselves, and empowered and enabled to do their best work. Our differences make us unique, and we actively support these differences and work to create communities of respect throughout our company.www.guidelighthealth.com