Field Engineer 3

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Field Engineer 3

Location(s): North Kingstown, RI or Westerly, RI

Job Summary
We are seeking a Field Engineer 3 to provide desktop, laptop, hardware, software, and basic networking support at customer sites and/or depot locations. The ideal candidate will have 1-3 years of computer support experience, solid troubleshooting skills, and the ability to install, diagnose, maintain, and repair computer-related equipment.

This is a journeyman-level desktop support position requiring hands-on technical expertise, strong organizational skills, and a customer-focused approach.

Key Responsibilities

• Set up computer hardware and perform basic hardware and software troubleshooting.
• Provide hardware, software, and networking support for desktops, laptops, and servers.
• Install, maintain, and support PCs, associated software, networks, servers, and peripherals.
• Perform maintenance and support activities for legacy products and core server products.
• Perform disk replacements on enterprise storage products.
• Support network products from operational and maintenance perspectives.
• Perform installations, moves, additions, and changes (IMAC).
• Test and certify PCs, networks, servers, and client-approved applications.
• Troubleshoot and repair computer-related products, including desktop and laptop computers, printers, network devices, standard software, and low-end servers.
• Reload and re-image PCs and laptops as required.
• Install, configure, and optimize hardware, software, and networking products.
• Provide follow-up support and escalate unresolved technical issues when necessary.
• Maintain accurate incident and service request tickets within the ticketing system.
• Ensure compliance with client-specific Service Level Agreements (SLAs).
• Maintain a high degree of professionalism in conduct, communication, and appearance.
• Ensure customer satisfaction throughout the service delivery process.

Required Qualifications

• 1-3 years of computer support or desktop support experience.
• Basic hardware and software troubleshooting skills.
• Hands-on experience installing, configuring, maintaining, and repairing computer equipment.
• Knowledge of desktop and laptop hardware, printers, peripherals, and networking devices.
• Ability to troubleshoot and resolve technical issues independently using established procedures.
• Good work ethic and organizational skills.
• Strong customer service and communication skills.
• Must be a U.S. citizen.
• Must be at least 18 years of age.

Preferred Qualifications

• Relevant technical certifications such as CompTIA A+, Security+, Apple, or Dell.
• Experience with ticket management platforms.
• Experience configuring or deploying iOS, Android, or other mobile devices.
• Experience with software deployment and troubleshooting.
• Experience with hardware deployment, troubleshooting, and repair.
• Previous experience supporting enterprise storage, servers, and networking products.

Additional Information

• Initial assignment will require first-shift availability.
• Opportunities for second-shift work may become available.
• The position is primarily non-driving; however, occasional travel between work sites may be required.
• Contract duration is 12 months, with a possible extension.
• Temp-to-perm conversion may be possible.

Background Check: Mandatory

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.