Student Services Specialist Sr (Academic Advising)

$20.81-$27.06 / per hour DOE

111

Monday - Friday, 8am - 5pm; some evenings and weekends may be required

Summer Hours: Monday - Thursday, 7am-6pm

12 Months

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision-creating excellence in education for a better world.

We focus on people-not profits.
With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it.
We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.
Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program and Support Groups
• Employee Assistance Program (EAP)

• Sight-On-Site Eye Care Services

• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Paradise Valley Community College is seeking a Student Services Specialist Senior who supports Academic Advisement and Career Services by coordinating daily front-office workflow, providing training and operational guidance to staff, resolving moderately complex student-service issues, and serving as a departmental resource for student onboarding, enrollment procedures, and student information systems. Provides front office coverage, coordinating peer advisor front-desk assistance, and supporting the campus's collaborative student onboarding and retention work

Core responsibilities include supporting front desk oversight, new student onboarding presentations and process coordination, and providing purchasing and administrative support for student affairs offices in the KSC building, such as Advisement, Career Services, Student Life, and the Intercultural Center, as well as Field of Interest co-curricular work.

The specialist collaborates across departments to support recruitment, onboarding, student engagement, and completion while providing accurate, professional, and student-centered service. This position also assists students with educational and career goals, including degree and certificate options, transfer pathways, course selection, registration, testing, and academic progress.

Note: A second interview will be conducted during the hiring process.

30% Provide Front-Counter and Student Services Support

• Serve as one of the primary points of contact for prospective, new, continuing, and undecided students, coordinating daily front-office workflow.

• Greet and assist students in person, by phone, email, and other communication platforms.

• Provide accurate information regarding college programs, services, policies, procedures, and resources.

• Assess student needs, answer routine questions, resolve concerns, and make appropriate referrals to campus departments and resources.

• Maintain a welcoming, professional, inclusive, and student-centered front-counter environment.

• Schedule and coordinate student appointments, meetings, and follow-up activities.

• Process forms, student requests, documents, and other administrative materials accurately and in a timely manner.

• Maintain accurate student records, files, databases, spreadsheets, and departmental documentation.

• Monitor and respond to student inquiries and administrative requests through email, telephone, and other communication systems.

• Assist with daily office operations, including maintaining supplies, organizing shared workspaces, and supporting efficient front-office workflow.

• Serve as a resource to provide technical and administrative assistance to students, faculty, staff, and campus partners.

• Provide training and operational guidance to staff.

25% Support Student Onboarding and First-Year Experience

• Assist with the onboarding of new and undecided students from recruitment through enrollment and the first year of college.

• Collaborate with Recruitment, Academic Advisement, One-Stop Center, Student Life, College Navigators, Peer Leaders, and other campus partners to coordinate student services.

• Assist with recruitment activities, enrollment events, new student orientation, workshops, and other student engagement activities.

• Develop and distribute student communications, outreach messages, online resources, and activities that support enrollment, engagement, and persistence.

• Follow up with students to encourage completion of onboarding requirements and connection to appropriate campus resources.

10% Maintain Accurate Records, Data, and Confidential Information

• Enter, update, retrieve, and maintain accurate student and program information in institutional systems.

• Prepare reports, spreadsheets, correspondence, and other documentation as needed to support departmental operations.

• Maintain confidentiality and handle student information in accordance with institutional policies, FERPA, and applicable laws and regulations.

• Review information for accuracy and completeness and resolve discrepancies as appropriate.

10% Provide Outreach, Communication, and Engagement

• Conduct proactive outreach to students through phone, email, text, and other approved communication methods.

• Develop clear and accessible student-facing communications and resources.

• Assist with workshops, presentations, information sessions, recruitment activities, and student engagement events.

• Promote available college resources, academic support services, career resources, and student involvement opportunities.

10% Collaborate and Provide Problem Resolution

• Establish and maintain effective working relationships with student services offices and academic departments

• Serve as a resource to colleagues by providing information, technical assistance, and support related to student services processes.

• Resolve moderately complex student-service issues

5% Provide Student Success and Educational Planning Support

• Assist students with identifying educational and career goals and developing strategies to achieve those goals.

• Provide guidance regarding occupational degrees, certificates, transfer pathways, course selection, registration, placement testing, programmatic testing, career planning and academic progress.

• Assist students in understanding degree and certificate requirements and satisfactory progress toward completion.

• Identify potential academic, financial, personal, or institutional barriers and connect students with appropriate campus resources.

5% Support Continuous Improvement and Learning College Practices

• Participate in department and college initiatives designed to improve access, student engagement, retention, and completion.

• Evaluate student service processes and recommend improvements based on student needs, data, and operational outcomes.

• Participate in training, professional development, committees, and cross-functional workgroups as assigned.

• Demonstrate a commitment to the Learning College philosophy by providing flexible, accessible, and student-centered services.

5% Perform Other Related Duties

• Perform other duties and responsibilities related to student services, academic advisement, student success, front-counter operations, and departmental initiatives as assigned.

• Maintain a professional, respectful, collaborative, and inclusive work environment.

Associate's Degree from a regionally accredited institution and two (2) full-time equivalent years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid,

Or

Related student development programs. OR High School Diploma or GED and four (4) full-time equivalent years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.

1. One (1) year of experience in academic advising, student services, career services, admissions, enrollment, or a related student support area.

2. Three (3) years of progressively responsible student services experience including front-counter, workflow coordination, staff training, and customer service in a high-volume environment, with the ability to effectively assist students and resolve both routine and more complex concerns.

3. Knowledge of academic advising and student success practices, including degree and certificate requirements, transfer pathways, registration, testing, and educational planning. (As shown in Resume).

4. Strong administrative and organizational skills, including experience with records management, data entry, purchasing, scheduling, documentation, and managing multiple priorities. (As shown in Resume).

5. Experience collaborating across departments to support student onboarding, recruitment, orientation, programming, and student engagement initiatives. (As shown in Resume).

6. Strong communication, Customer service, technology, and problem-solving skills, with the ability to use student information systems and other technology while maintaining confidentiality and accuracy. (As shown in Resume).

7. One year of full-time relevant MCCCD experience during the previous two years.

• Will require possession of a valid State of Arizona Class D Driver's License or other state license; employee must meet district minimum standards regarding driving: https://www.maricopa.edu/about/careers/apply
• Travel to campus during interview/selection process will be at candidate's own expense.
• MCCCD does not sponsor individuals for any type of work visas.
• Will be required to travel or be assigned to all MCCCD locations.
• May require travel or work at the Black Mountain campus.

• Will be required to work fully on-site, with no remote options.

• May require numerous evenings or weekends (e.g., Saturday coverage during peak weeks).

• May require prolonged periods of standing, sitting and viewing a computer screen.

• May be required to lift or carry up to #25 lbs.

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered. All experience must include the month and year. Documents with the year only will be categorized as incomplete. Note all work experience as Full-Time or Part Time.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD's policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at adasupport@domail.maricopa.edu

MCCCD is an Equal Opportunity Employer.

Note: A presentation will be required in the hiring process.

Apply on or before Sunday, November 15, 2026 to be considered.

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.